Benedicte D. Email & Phone Number

The House Of Saint Barnabas

• Responsible for assisting the general manager in the ordering of stock, processing purchase invoices, providing daily financial audits, weekly P&L, payroll, deposit payments, credit control while ensuring precise financial and operational reporting on-time and to deadlines• Developing relationships at all targeted levels, managing client accounts to include the planning, organising and setting up of multiple events for private and corporate clients and ensuring event revenue performance targets are met• Delivering the training and subsequent mentorship essential for participants seeking to gain their City & Guild hospitality qualifications within the Employment Academy Program

London, United Kingdom

• Gained extensive knowledge of country regulations, challenges and document sources while collaborating with the Global Document Team in Shenzhen and EU Data Relationship Managers• Utilised Excel and the SQL Server (2008) for KPI, qualitative and quantitative reports while also managing client financial portfolios and creating improvements as needed

London, United Kingdom

Lebara has been recognised for its innovation and business successes, as well as its diverse workforce and best-in-class customer service with numerous industry awards. The charitable arm, Lebara Foundation, funds housing and schooling projects for displaced children in disadvantaged areas of the world.• Provided exceptional customer service in the on-boarding and support processes by accurately adding customer information into the CRM system readily available for all departments while also delivering on timely responses to customers via email and telephone providing actionable solutions• Recognised when a situation needed to be escalated to high priority and alerting Customer Support Management with detailed information resulting in quicker responses and resolutions for complete customer satisfaction and retention

London, United Kingdom

• Developed marketing campaigns and presentations around coaching products, responded to all forms of client communication as well as managed client invoicing, travel arrangements and all other client specific information within the client portfolio

O2 Arena

• Provided table and Private Dining Room service with exceptional product and culture knowledge to deliver impeccable service to every guests• Served at prestigious private events such as ATP and the HPA GAUCHO International Polo

London, United Kingdom

• Oversaw the day-to-day financial supervision of all expenses and banking, trained and developed team members and consistently sought creative ways to improve revenue

London, United Kingdom

• Responsible for operations to include opening and closing, managing cash, stock security, team training, development and scheduling shifts while delegating duties appropriately

London, United Kingdom

London, United Kingdom

Rennes Area, France

Rennes Area, France