Presidential Conditional Grant Scheme Call Center Agent
CurrentA Contract Contact Centre Executive & IT Personnel employed by EBIS for the Bank of Industry's Presidential Conditional Grant Scheme Project (PCGS). I handle inbound and outbound calls from clients, addressing inquiries, providing assistance, and resolving issues effectively, document all interactions accurately, maintaining detailed records of client communications and transactions.and adhere to established communication scripts and guidelines to ensure consistency and quality of service.As the IT personnel, I manage and maintain network connections and IT systems essential for the operation of the Presidential Conditional Grant Scheme Project call centre, monitor network performance, diagnosing and resolving technical issues to minimize downtime and ensure uninterrupted service and provide certain technical support and training to staff members on IT-related matters, promoting efficient use of technology resources.
