• Manage field service team to provide optimum customer services• Develop workflow for the field service team.• Assist in goal setting, skill enhancement and performance reviews activities for field service Engineers. Investigate and resolve any issues resulting from substandard performance. • Address customer enquiries, resolve issues and obtain customer feedbacks proactively. Identify and resolve employee concerns/complaints• Maintain positive and healthy relationship with various teams to ensure customer service effectiveness. Support service teams in achievement of service goals• Assist in interviewing and hiring new professionals. Ensure that the resources are properly trained to meet service objectives. Help the field service coordinator in resource identification and planning. Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.• Manages the field service personnel who perform on-site routine services including installation,maintenance, and repair.• Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services.• Develops methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed
Listed skills include Cranes, Overhead Cranes, Sap Erp, Project Management, and 25 others.