Benedicto Gonzalez Email and Phone Number

During challenging times for the travel industry, promoted and sold escorted vacation packages and its additional components to both new and returning clients. Also, contributed to achieving the company's goals by identifying sales opportunities. In addition, handled details with events, hotels, restaurants, airlines, train suppliers, marine service suppliers and others travel vendors for arranging of tour details.Key accomplishments include:• Helped with the design of the company’s annual travel brochure. • Developed and implemented new content strategies to help grow the company’s presence on social media.

Worked closely with ownership to run the boutique hotel and event room. Overlooked all hotel reservations and event bookings to ensure clients’ satisfaction at all times. Also, scheduled and managed all staff members. Additionally, planned and developed strategies to differentiate from competitors. Key accomplishments include:• Increased occupancy rate to 90% during summer months after COVID-19 restrictions were lifted in New Brunswick. • Interviewed, hired, and trained a completely new staff as all previous employees had left during the pandemic. • Created and implemented new training manuals and guidelines for Housekeeping and Front Desk.

Assisted General Manager with administrative tasks and monitored the hotel’s email. Continued to extend extraordinary service to hotel guests at the time of booking and throughout their stay, positively impacting guest reviews. Also, continued to help with housekeeping as needed. In addition, set up and decorated the hotel’s event room for various functions held at the property. Key accomplishments include:• Prepared a visitor guide with information regarding the hotel's amenities as well as places to visit and things to do in the area.• Co-trained all new staff members both in Front Desk and Housekeeping.

Provided exceptional service to hotel guests both in person and over the telephone. Made guests feel welcomed and helped them throughout their stay. Additionally, assisted with housekeeping. Key accomplishments include:• After three months after joining the organization, was promoted as assistant manager.

In charge of opening new business accounts in Canada, Australia and more than 25 states in the United States while providing extensive customer service and follow-up. Constantly negotiated with Purchasing, Procurement and Senior Management positions for pricing; credit terms and conditions; territory exclusivity; as well as logistics and delivery terms. Also visited and trained new and existing distributors to work hand in hand to increase sales through different marketing and promotional strategies. Additionally, developed private labeling programs with new distributors such as rebates, discounts, loyalty, and prompt payment incentives.Key accomplishments include:• Developed a robust client base without previous leads provided. • Closed first distributor in Australia eventually exporting a full container every two months. • North American distributors closed during my time with the organization averaged a volume of four truckloads monthly.

Created and managed own work cells with independent distributors to grow the company’s presence in the state of Jalisco and nearby states through direct sales. Trained new team members in sales strategies, public speaking, and human development. Additionally, arranged and organized monthly seminars with top leaders in the direct sales industry. Key accomplishments include:• Created one of the largest work cells in the city with average sales of $40,000 USD monthly. • Constantly reached sales targets winning several international trips paid by the company.

Was responsible to manage the department for the organization to ensure the efficiency and effectiveness of all processes involved with importing materials from Asia and exporting finished goods to the United States, Middle East, and South America. Handled the distribution of product samples to various geographical locations by air, land, and sea. In addition, ensured the company’s compliance with the rules and regulations of the importing country before exporting based on the products’ tariff classification numbers. Also tracked the location of shipments at all times to provide clients with accurate and updated information on their orders. Key accomplishments include:• Lowered the cost of freight and shipping charges and found faster shipping routes by developing an extensive vendor base. • Constantly improved the department's policies and procedures to adapt to new Mexican government’s import and export regulations. • Translated manuals, promotional and sales materials as well as company’s official releases to be used with vendors and clients.

Advised mid-sized Mexican companies with legal import and export processes. Controlled and monitored government programs used by clients’ companies to receive export benefits. In addition, analyzed import and export documentation to reduce import and export tariffs. Key accomplishments include:• Organized training sessions on legal matters to update clients about new government import and export regulations. • Conducted legal and operational audits on clients’ companies to develop new standards to comply with Mexican Customs regulations.• Six months after joining the company, was given a supervisory position and, as head of the project, oversaw all legal import and export procedures for Cisco Systems’ hub in Guadalajara as well as advise on better processes to ensure client's satisfaction