Ben Tantillo Email & Phone Number

United States

Portland, Oregon, United States

• Delivered exceptional customer service across multiple channels, including phone, email, live chat, and social media, ensuring high satisfaction and engagement.• Acted as a customer advocate, resolving issues swiftly and improving the overall user experience.• Utilized creative problem-solving techniques to address and resolve customer concerns, leading to increased loyalty and repeat business.• Educated customers on product features and benefits, leading to increased sales and stronger customer relationships.• Efficiently managed data entry and CRM operations, maintaining accurate records using cloud-based and Windows platforms.

Remote

• Generated and qualified leads through outbound prospecting, including cold calling, email outreach, and LinkedIn, resulting in 19% increase in top-of-funnel opportunities.• Onboarded new customers by guiding them through product implementation and providing training, ensuring a smooth transition and early product adoption.• Developed strong relationships with both prospects and customers, maintaining a high level of satisfaction and trust from initial outreach through post-sales support.• Managed a pipeline of leads and prospects while simultaneously providing ongoing customer support, troubleshooting issues, and resolving escalations.• Collaborated closely with sales and marketing teams to align outreach efforts with ongoing campaigns and customer feedback, optimizing the buyer journey.• Provided technical support and best practice guidance to new and existing customers, improving product engagement and user adoption rates by 26%.

Portland, Oregon, United States

• Led a team of retail associates to deliver exceptional customer service, consistently meeting performance targets and maintaining operational efficiency.• Trained new hires on the ERP system and developed streamlined processes for D365, resulting in a 20% improvement in operational efficiency.• Partnered with the IT team to resolve ERP technical issues, ensuring minimal downtime and maintaining store productivity.• Assisted customers with product inquiries and made managerial decisions that enhanced the customer shopping experience.• Managed inventory levels through the ERP system, reducing stockouts by 20% and ensuring optimal product availability.

Portland, Oregon (Remote)

• Tech (SAAS) startup connecting pet owners to exchange pet sitting (Part time Entrepreneurial Project)• Researched industry trends and competitor activities, identifying opportunities for growth and product development.• Developed and maintained comprehensive marketing strategies, including digital and print materials, to enhance brand awareness and customer engagement.• Managed customer service, resolving inquiries and complaints efficiently, ensuring a positive customer experience.• Optimized resources to maintain compliance and control costs, contributing to overall business success.

Boston, Ma

• Hired and trained over 25 staff members, fostering a high-performing team across tours, retail, and serving functions.• Managed schedules and labor hours, optimizing staff utilization to enhance customer service and reduce labor costs.• Conducted cash control routines and financial reporting, ensuring accuracy in transactions and adherence to company standards.• Analyzed market data to introduce new product offerings, increasing sales and customer interest.• Organized and executed special events, including booking, planning, and overseeing event logistics.

Morgantown, Wv

• Achieved sales and service goals by training and managing staff, resulting in improved operational performance.• Ensured inventory accuracy through POS management, reducing discrepancies and optimizing stock levels.• Maintained composure and efficiency during high-volume periods, ensuring smooth operations and customer satisfaction.• Created and executed marketing campaigns, including social media content, emails, and promotional events, increasing customer engagement and revenue.• Fostered strong relationships with key brand advocates, enhancing the business's community presence.

Morgantown, Wv

Brewster, Ma

Bachelor Of Arts - Ba, Multidisciplinary Studies In Business Administration, Advertising And Communication Studies

Certified Full Stack Developer Bootcamp, Html5, Css3, Javascript, Jquery, Bootstrap, The Mern Stack, And More.

Certificate Of Completion, No Code Application Software

Level 1, 2, and 3 Certification