Supporting the work of the Wiltshire Law Centre, and the Managing Director/Senior Solicitor, to ensure that legal, regulatory, grant, contractual, and other relevant requirements are met and that the Centre continues to be relevant to its community. Helping the Law Centre to continue to defend the legal rights of people who cannot afford a lawyer and work within the local community to uphold justice and advance equality.

Responsible for increasing both the scope of Wiltshire Money and the levels of engagement from different sectors. I support the the delivery of a number of different projects as well as managing partnership events, forums and publicity campaigns. I also act as the external facing representative for Wiltshire Money.Wiltshire Money is the lead body for financial inclusion activity within the county and provides a strategic framework for local organisations to co-ordinate their work, develop collaborative partnerships and share lessons learnt. Our vision is to improve the quality of life of those in economic need through improved financial capability and better access to free money advice, financial products and services.

Freelance consultant for local non-profits and international NGOs, including Cochrane, the Institute for Healthcare Improvement, BRAC, and ICDDR,B. Expertise in supporting grant applications, crafting project proposals, developing initiatives, engaging stakeholders, and reporting on impact.

Trustee and Chair of the Fundraising Sub-committee. Primarily responsible for fundraising, stakeholder engagement and financial sustainability.

A strategic and operational leadership position, ensuring that the student experience is the central tenet running through all services and interactions provided by key teams. l play a central role in delivering strategy, policy and processes which enhance Aston University’s non-academic ‘student life’ experience.I am responsible for driving the incremental improvement of the student experience throughout the student journey. Ensuring that every student of Aston University receives an excellent and consistent experience at every point of the student journey through the following areas of responsibility:• Developing and supporting the delivery of a holistic, outstanding, and distinctive student experience so that students have a seamless and integrated high quality University experience• Managing key services central to the student experience at Aston University including the Student Funding and Advice Team, the Student and Academic Services Reception Team, the Timetabling Team and the Student Projects Office. • Working closely with the Director of Student and Academic Services to ensure the smooth and effective work of these teams. • Developing customer service strategies and responding promptly to urgent situations and changes in student demand. • Responsible for the operational service delivery of the core student experience teams. • Developing and implementing customer service strategies to ensure that student experience teams continue to develop in the rapidly changing U.K. Higher Education environment. • Horizon-scanning for national and global developments, changes in national legislation and polices.• Working collaboratively with the Colleges and other central Professional Services departments.• Developing the University's timetabling principles and strategy. • Developing the remit of the Student Project Office to ensure a real work experience for students.

Leadership involving the delivery of strategy, policy and processes as well as planning, operations management, capital development projects and commercial partnerships to enhance non-academic 'student life': • Operations management: responsible for operational management of diverse teams within the department of Student Wellbeing and Enabling including the Student Advice Team, Student Hub Reception, Residence Tutors and Chaplaincy.• Commercial partnerships: successful development, implementation and completion of Aston University’s accommodation partnership with Unite Students as part of a multi-million pound nominations agreement. • Capital development: successful coordination of the Student Hub refurbishment project following a £20,000 strategic investment fund grant. •Strategic planning and service development: responsible for the strategic direction of the Student Services Hub, including the development, alignment and maintenance of all business-critical processes, student welfare support strategies and relevant policies. • Research, analysis and communication: undertaking qualitative and quantitative research into client needs and behaviours with particular attention paid to students from under-represented groups. My analysis of this data is used to drive improvements and inform service delivery through making recommendations, communicating with and influencing senior management colleagues.• Casework: managing the Student Advice Team and working directly with students with a variety of welfare issues requiring empathy and sensitivity. I am a member of the University’s Vulnerable Students Working Group and coordinate support across internal and external stakeholders for students of particular concern. • Welfare support: responsible for the provision of high quality welfare support across student facing teams in the department of Student Wellbeing and Enabling and working with key external stakeholders in the Unite Students ASV management team.

Ensuring that Oxford Brookes Careers continues to offer adaptive, client focused and effective services to students, colleagues and external clients, with a particular focus on the core areas of business systems and client facing operations, including the Careers Information/Resource Centre.Key responsibilities and objectives of the role include: • Line management, including development, appraisal and recruitment of staff. • Strategic and operational planning, including responsibility for the daily operation of the centre. • Business processes, introduction and development of new administrative systems.• Quality improvement, ensuring excellent on-going standards of customer service. • Information management, including evaluation of new technologies for information delivery.

Advancing the profile, reputation, prospects and strategic development of Oxford Brookes University. This role required expertise in Stakeholder engagement, communications and liaising and working with a wide range of internal and external audiences.Key responsibilities and objectives of the role included:• Maintaining a responsive community enquiry and complaints handling service for the University.• Building positive internal and external relationships. • Gathering accurate community information and data to inform our community liaison strategy.• Conveying information to key stakeholders using a wide variety of communication tools.

A secondment position as a Student Support Coordinator in the Faculty of Technology, Design and Environment at Oxford Brookes University. The purpose of the role was to provide first-line support to undergraduate and taught postgraduate students across the Faculty.Key responsibilities and objectives of the role included:• Providing a first point of call for students with academic issues or personal problems.• Providing direct support and where appropriate, onward referral for all students.• Working with programme teams on the developing and delivering student induction programmes.• Being an active participant in the cross-University Student Support Co-ordinator network.• Keeping up to date with legislation and relevant University policies/procedures.

General Undertaker’s duties requiring professionalism when working with people who are distressed and grieving. Sensitivity and awareness were required, enabling appropriate procedures to be handled with compassion and understanding, often in difficult circumstances.Key responsibilities and objectives of the role included:• Sole responsibility for the operation of a branch. • Financial responsibility for the processing of donations.• Logistical management of all aspects of funeral arrangements.• Driving hearses, limousines, private ambulances and other fleet vehicles on official business. • Mortuary work and funeral preparations.

Supporting the work of the UK Recruitment and Partnerships team at Oxford Brookes University. Working to inform and attract prospective students, as well as raising the aspirations of school students of all ages.