James Hawkins Email and Phone Number

Provided personalized guidance to self-employed individuals on accessing the Sick and Family Leave Credits under the FFCRA, resulting in financial assistance of up to $32,220.• Educated eligible individuals on the benefits of the tax credit and supported them through the application process.• Assisted sole proprietors, freelancers, and gig workers in navigating the complexities of the American Rescue Plan Act to access financial relief.

• Developed and implemented strategic business growth strategies to integrate exclusive "Participatory Wellness Programs" into client retention strategies.• Analyzed cost efficiency and employee engagement to drive savings and foster loyalty within client organizations.• Collaborated with clients to prioritize wellness, reduce turnover, and achieve sustainable growth.

In my role as a Business Solutions Consultant at Bottom Line Concepts, LLC, I actively negotiated with vendors to secure favorable rates, resulting in increased profitability for our clients. By scrutinizing old invoices, I identified errors and secured refunds and credits on behalf of our esteemed clientele. I also spearheaded the establishment of the "Line Up For Charity" program, allowing clients to support charitable causes with their savings.

Results-oriented business leader with more than 11 years of experience in day-to-day businessoperations management. Effective liaison to key clients, accounts and external businessstakeholders. Offering ability to leverage trends across industries and markets to derive solutions andapproaches focused on creating value for customers and profitability for company. Demonstratedability to streamline processes for efficiency and productivity. Well-versed in applying multi-facetedapproach to managing safety, operations and productivity across multiple business lines.

As a Field Operations Manager for DIRECTV, my primary responsibility was to oversee the installation and maintenance of the company's satellite television services in the field. I was responsible for managing a team of technicians, ensuring that they were properly trained, equipped, and motivated to perform their duties effectively and efficiently.I also worked closely with other departments within the company to develop and implement strategies to improve customer satisfaction and service quality, as well as to identify and address any operational issues that may arise.In addition to managing day-to-day operations, I was responsible for developing and managing budgets, analyzing data to identify trends and areas for improvement, and communicating regularly with senior management to report on performance and provide recommendations for ongoing improvements.Overall, my role as a Field Operations Manager requires a combination of strong leadership, technical expertise, and business acumen to ensure that DirecTV's customers receive the best possible service and experience.