Ben Evans Email & Phone Number

Richmond, Virginia, US

Durham, North Carolina, US

• Supported the sales team with technical demos of product
• Scoped customization requests for prospects and existing customers
• Ability to function with multiple product layers acquired or partnered with over time
• BI Report building in AWS Quicksight

• Coat Defense manufactures and sells all-natural skin care products for both human and pet use. As Operations/IT Director I oversaw operational processes as well as the technologies used by all departments: e-commerce.
• Shopify Webmaster - built, launched, and managed Shopify site, integrating with Facebook and Google Shopping
• WordPress Webmaster + Woocommerce
• Managed $1MM annual marketing budget across Facebook, Google, and Amazon. Managed the campaign structures, and reported on all results
• Created SOPs for warehouse, fulfillment, and customer service staffers
• Researched and implemented technologies: WordPress/Woocommerce, Shopify, Shipstation, Klaviyo, VoIP, Microsoft Exchange

Glen Allen, VA, US

• Dedicated to Peterbilt and Kenworth truck brands. Rolled out the Decisiv Platform to 120 dealer groups representing 600 service centers nationwide.
• Developed the dealer onboarding process from initial presentation through implementation
• Developed the integration standards for OEM and all Dealer Business Systems
• Developed Dealer KPI Reporting for platform adoption and service quality standards

Glen Allen, VA, US

• Performed product demonstrations for OEM (executive) and Dealer (end-user) audiences
• Developed the Process Review and ROI tools required to close sales
• Salesforce system administrator (2014-2018) – managed the CRM field structure, Third-Party Add-on features, data entry processes, and users/licenses
• Document business requirements from existing clients for system enhancements

• Logistics management SaaS application created for SMB trucking companies to manage the daily workflow of their businesses. The target market was truckload fleets of 10-200 units (80% of the market vertical).
• SaaS Product Manager: Developed web application and driver mobile app to manage: dispatching workflow, fuel tax, accounting, and several API integrations.
• IT Project Management: Communicated feature requirements to multiple development teams. Migrated system from hosted servers to MS Azure cloud environment.
• Integration Strategy: identified integration opportunities that could provide more value than building additional features with the same IT resource requirement.
• Web Marketing: built and maintained company site, analytics, and SEO

• Began trucking startup with 1 truck in 2001, and grew to 5 contracts and over 30 trucks by 2003. Implemented dispatch software in 2005 to better manage growth and reduce overhead costs by 30%.
• Specialized in retail supply chain fulfillment, warehousing, and dedicated line-haul services
• Attracted national distribution accounts such as Maytag, Williams Sonoma, and DHL Global
• Managed staff of 35+ comprised of drivers, warehouse and administrative personnel
• Consistently achieved 25% operating margins, twice the industry average
• Reduced administrative costs by over 35% implementing dispatch software

The Grout Guys offers residential and commercial grout related services: cleaning, repairing, re-coloring, and full restoration (remove/replace). Sold the company in 2009.

As the General Manager and Sales Rep. Ben opened the Richmond office for BDR Express, and ran the office for two years. Duties included managing a driving staff that grew from 3 to 15 full time commission and employee drivers. Ben managed the scheduling, routing, and all related paperwork for national delivery contracts held by BDR.

Ben was a commissioned delivery driver covering routes in the greater Richmond, VA market.

Mobile Automotive provided light automotive maintenance and repair to customers where they worked and lived. Ben conceived the idea, started the company with his own money, and oversaw all aspects of management and sales.The company was successfully sold in 1996.