Benjamin Falk Email and Phone Number

Accountable for collaborating with SLT members and functional leaders to identify, evaluate, and select vendors to support the business segments and their clients, in addition to overseeing corporate vendors and eliminating redundancies where appropriate. Responsible for harmonizing procurement strategy and centralizing the vendor management function to better support internal and external stakeholders alike. Leads vendor-related strategic business initiatives to foster business growth while controlling spend. Responsible for the entire global real estate portfolio for the Company.

Responsible for leading the procurement division outside of China for Simcere Pharmaceutical Group. Oversee property, plant, equipment acquisition and management; manage CROs and ancillary vendors for our clinical trials, and work to establish a robust and expansive footprint for Simcere's ex-China operations, inclusive of lab, R&D for cell therapy, oncology, and CNS products.

Global head of department; accountable for collaborating with functional leaders in the organization to identify, evaluate and select vendors to contract in support of at Clinipace on both enterprise and sponsor/project levels. Responsible for establishing an efficient, high quality and timely generation of outsourced capabilities, feasibility, and proposal responses for multiple service types. In conjunction with functional staff or independently, leads initiatives and/or process improvements to maximize the quality of the vendor activities and internal Clinipace staff. Leads activities and reviews with vendors as it relates to contracts, overall service quality, governance level reviews with preferred vendors and any deviation from contractual and/or expected performance. Collaborates with Quality Assurance, Legal, and other departments to establish or perform quality reviews and customer satisfaction evaluations on vendor performance.

Accountable for collaborating with functional leaders in the organization to identify, evaluate and select vendors to contract for Clinipace. Responsible for establishing an efficient, high quality and timely generation of capabilities, feasibility and proposal responses for multiple service types. In conjunction with functional staff or independently, leads initiatives and/or process improvements to maximize the quality of the vendor activities and internal staff. Leads activities and reviews with vendors as it relates to the contracts, overall service quality, governance level reviews with preferred vendors and any deviation from contractual and/or expected performance. Collaborates with Quality Assurance, Legal, and other departments to establish or perform quality reviews and customer satisfaction evaluations on vendor performance.

Lead clinical support services outsourcing and vendor management to support an efficient, high quality and timely generation of RFPs for clinical support services vendors, review and evaluate vendor proposals, prepare or review vendor task orders, and evaluate changes in vendor scope. Lead initiatives to maximize the quality of the vendor activities. Train/mentor other personnel on vendor management and oversight processes and activities. Partners with internal stakeholders to identify and evaluate vendors to support clinical trial activities.

Developed comprehensive services budgets up to $50M for pharmaceutical corporate clients.Successfully catered to clients’ needs by negotiating business unit costing to craft customized, cost-effective proposals, including line-item budgets.Contributed to corporate-wide revenue/earnings forecasting by continually maintaining Salesforce CRM databases for executive review.Quickly onboarded new staff by training/mentoring/coaching new staff on budgeting tools and proposal writing. Maximized efficiencies across Global Business Operations by contributing to weekly discussions on improving the proposal production process.Increased customer satisfaction by developing and implementing processes that created efficiencies while maintaining consistency across all teams.

Promoted to provide leadership to ATM Operations team: efficiently manage group of 10 technical staff overseeing the 24/7/365 functioning of all 1,200+ SECU ATM locations to ensure 99% availability statewide. Promote seamless operations by exercising responsibility for process-flows and ensuring continuity between shifts.Enhance efficiency by monitoring standard processes throughout ATM Services and seeking opportunities to streamline daily operations.Partner closely with IS and vendors to review new technology and make recommendations for enhancements as well as implementing changes to software that drives the ATM channel. Develop employees through one-on-one coaching and group sessions on new technology implementation as well as general work skills.

Efficiently managed loan balancing process for $30 billion real estate loan portfolio covering 5 separate credit unions that included extensive document reviews and auditing of loan totals.Conducted financial analysis to identify and resolve discrepancies that may occur at any stage of the process to ensure quality control; oversaw the work of 40 – 50 team members. Improved efficiency and accuracy by partnering closely with loan specialists and vendors to identify requirements and workflows as part of the integration of the real estate and personal loans management systems. Improved system efficiencies and enhanced productivity by over 40% by implementing a new loan reporting process. Promoted success of new product roll-outs by participating in testing and documenting system changes and promotions such as new loans solicitations.

Gained experience in client service and sales by cross selling a full range of offerings to address diverse financial needs including loans, insurance, tax services, trust services, etc.

Expanded ATM network 33% from over 900 units to well over 1200: directed all aspects of ATM initiatives from site concept to the installation process, including the activities of staff members and contractors.Streamlined installation process from four months to three weeks.Managed and analyzed the ATM site concept to installation process to ensure optimal location, ergonomics, and function for customer use and ease of installation. Planned and managed security upgrades for branches and ATMs that improved connection speed and security.