Ben Chen Email & Phone Number

Kirkland, Washington, United States

Kirkland, Washington, United States

Selected as a Unify ambassador and representative. Tasked with assisting Unify employees with their internal and client on and off-boarding, acting liaison between headquarters and consultants, celebrating Unifier anniversaries, and resource for general Unify knowledge.

Kirkland, Washington, United States

Senior Project Manager, IT PMO, Premera Blue Cross (2022 – Present): PBM Pharmacy Replatform Program included business analysis, project management, and strategic vendor management. It involved streamlining user provisioning processes, implementing improvements collaboratively, managing multiple workstreams effectively, and enhancing vendor delivery processes for improved efficiency.Senior Project Manager, IT PMO, Pfizer formerly Seagen (2021 – 2022): Dotmatics Integration: Successfully managed large-scale implementations in protein sciences, antibody discovery, and immunohistochemistry groups. Led discussions to enhance delivery model efficiency and contributed to process improvements.Track Coordinator – Human Resources, Mergers and Acquisitions, F5 (2020 – 2021): Led executive communication and planning for pre-close transition, ensuring timely integration projects. Designed and managed program-level meetings with global VPs to drive strategic alignment and maintain connectivity. Demonstrated leadership in seamless integration of acquired entities.Senior Project Manager, IT PMO, Premera Blue Cross (2017 – 2020): In leadership roles, managed client relationships and invoicing. Contributed to strategic program planning, led vendor transitions, and managed project issues across various initiatives like Medicare Advantage and COB Smart. Conducted assessments and developed business cases for projects such as Physician Credentialing and Walgreens Smart90. Drove integration discussions with vendors for the Coalmine project.Senior Program Manager, Digital, T-Mobile (2019): Led executive-level communications and planning for pre-close transition, ensuring timely integration projects. Designed and managed program-level meetings with global VPs to drive strategic alignment. Demonstrated leadership in integrating acquired entities, ensuring seamless outcomes.

Kirkland, Washington, United States

Managed and grew client account to largest at Unify during my tenure. Strengthened relationships by attending to both client and consultant feedback and issues. Collaborated with key clients to develop service offerings while managing monthly invoicing for all staff consultants.

Kirkland, Washington, United States

As practice manager for Unify’s largest practice (Project & Program Management), helped expand the practice by screening candidates, contributing to Unify IP, and providing insight and feedback to practice strategy and goals.

Greater Seattle Area

Responsible for leading complex projects and programs endorsed by Swedish Administration. Duties include identification of resource requirements, project plans, project schedules, and working with other departments and services within the health system affected by the scope relating to the implementation of the assigned projects. Administers the process of analyzing requirements and makes recommendations for system and process change. Assures analysis and management of the total needs of the assigned departments or campus for select initiatives. Provides liaison, collaboration and communication for joint projects involving Swedish Health Services entities and related internal and external organizations.

Miami, Florida, United States

Collaborated with executives to develop Customer Lifetime Value and Customer retention models. Created Tableau dashboards to communicate customer trends and market segmentation. Worked with Amazon Redshift data warehouse, SQL server and Tableau.

Jacksonville, Florida Area

Regional private food service distributor with more than $10M in revenue.Operations & Leadership: Orchestrated daily company functions including sales, IT, HR, purchasing, and logistics. Utilized analytics to predict buying trends, hedge against volatile market conditions, and maintain favorable inventory levels. Executed all HR tasks including staffing, compensation and benefits administration, and employee development (e.g. provided leading edge IT resources to sales team, delivered cross-functional training to drivers and warehouse personnel). Process Improvement: Improved cash flow and credit profile by optimizing supply chain, minimizing required inventory, using procurement and distribution logistics, expanding vendor network, and synchronizing supply with demand. Developed scalable, efficient business processes and ensured First In, First Out (FIFO) inventory control. Boosted fleet performance by holding leasors accountable for contracts, and streamlining maintenance procedures to reduce costs and equipment downtime. Established community goodwill and maximized corporate tax deductions by donating stagnant inventory to charities (e.g. City Rescue Mission, Salvation Army).Quality & Compliance: Guaranteed quality and safety of products and disseminated relevant policies to employees by collaborating with federal/state agencies to ensure continual regulatory compliance. Maintained financial transparency and accuracy by partnering with external CPA to review chart of accounts, assist with internal audits, and ensure proper accounting and reporting of company financials.

Greater Atlanta Area

Project Management: Drove 14 major projects within six years including full-scale SDLC, management of analyst teams, and communication with business, technical, and executive groups. Led business requirements, analysis, design, technology evaluation, implementation, QA testing, and production support. Directed Joint Application Design sessions that boosted participant engagement, reduced overall development times, and increased quality of deliverables. Collaborated with Project Management Offices to ensure consistency, quality, and compliance of all deliverables. Leadership & Communication: Managed various teams of up to 10 throughout the SDLC, including SMEs, onshore QA teams, and offshore development teams in Ireland, Philippines, and India. Increased CSR and customer satisfaction, standardized application documentation, and streamlined issue resolution by creating and leading a training workshop. Routinely communicated issues, project status, and feasibility assessments to client executives and senior management.Notable Contributions *Delivered a multi-million dollar member and benefits administrator portal for Blue Cross Blue Shield of Florida within an extremely aggressive deadline of four months, while increasing responsibility from Analyst to Developer. *Managed expansion of portal into a consolidated member health tool by merging three independent applications into a single URL (MyBlueService) to manage most member functions and health information, which is still in use more than 10 years later (http://bit.ly/Otz4nR). *Served as QA Lead on a major release, which included coordinating 10+ concurrent projects.

Greater Atlanta Area

As a Health Systems Graduate Research Assistant, my projects included traditional time studies, process improvements and layout designs of various departments of Northside Hospital.

Master Of Science (Ms), Health Systems

Activities and Societies: Gamma Beta Phi - National Honor and Service Society; Alpha Pi Mu - Honor Society for Industrial Engineers;

Bachelor Of Science (Bs), Industrial And Systems Engineering

Activities and Societies: Gamma Beta Phi - National Honor and Service Society; Alpha Pi Mu - Honor Society for Industrial Engineers.

Education record

Education record