Perform complex design, maintenance, enhancement, testing, implementation,and support of NiQ infrastructure and software libraryAct as the solution architect with responsibility for delivering the Architecturalrecommendations and the high level designPerform quarterly review of NiQ IT technology direction, standards androadmaps across one or more business or technical domainsConsult with the business where opportunities arise/are foundCreate, track, and report on the IT operating (250K+) and capitalized (150K+)budgets utilizing Excel, Microsoft Dynamics AX, and input from departmentleadershipProvide bi-weekly updates regarding IT key results and KPIs utilizing SQLServer Reporting ServiceProvide quarterly report on the NiQ IT Theme, KPIs, Assumptions, Projects,and Key DeliverablesDefine measurable goals for junior network associate and interns, whilementoring, leading, and educating on new skills outside of primary job roleNegotiate service and maintenance contracts with outside vendors and reporton deficiencies of support, or skill, to upper management internally and up torespected vendor’s managementSupport business environment consisting of Microsoft Dynamics AX 2012 R3ERP WMS, RF Smart, Dynamics 365 CRM, Office 365, Citrix, and proprietyDEBI (data enterprise business intelligence) platform consisting of collectiondata points and MS SQL SSRS dashboardsUnderstanding of PLC controllers, HMI, Data Analytics, and WonderwareHistorian Implemented IT Service Desk and working to incorporate ITIL methodologyImplemented corporate CMMS system for facility team plant wide andexpanded functionality to all NiQ departmentsNiQ security officer. Responsible for physical security checks, breaches,surveillance requests, badge access, and data integrity. Developed the NiQCyber Security 2018 action plan and updating for 2020, so all subsidiariesunder the parent company have a baseline plan to implement

Supported the IT infrastructure across Canada, US, and Mexico, for 800+ associates spread out over 14 offices and warehouses. Designed, installed, and supported the virtualization stack in the primary DC consisting of Cisco fiber switches, Windows and Linux servers, EMC SAN, and vmware. Implemented and supported additional smaller stacks across the US.Responsible for the backup of physical and virtual servers and NAS appliances, utilizing Veeam and Backup Exec and storage target being either NAS or Tape storage.Part of global competency team responsible for the Google Apps infrastructurePrimary system administrator for acquisitions and implementation lead for converting the data, accounts, and mail migrations for companies that are acquired within the Americas.Perform domain migrations and consolidations to the TVH Active Directory environment, maintain- implement group policies, Windows and third party application patching across the organization.Research, design, implement, and maintain various software packagesImplemented change management system with the ITS systems department for any updates/upgrades/installations that took place with the TVH Infrastructure department

ServerSupported Citrix Presentation Server 4.0 Farm, consisting of 8 servers and 2 Network Load Balanced (NLB) Web Interface servers, supporting 230 remote associates in 4 geographically split locationsSupported multiple Microsoft Clusters. Running IIS, DHCP, WINS, DNS, File and Print ServicesResponsible for the creation/deletion of Active Directory accounts and maintenance of multiple GPOs.Supported RightFax server environmentDesktopSupported 500 desktops across 4 different geographical locations running MSOffice, Pharmware, Fortis, RJS, and other various desktop applications in a call center environment, running on desktop PCs and Citrix servers.TelecomResponsible for creating and deleting Telecom accounts for phone extensions, agent IDs, and voicemail. Resetting and unlocking voicemail accounts and setup of end user phone, including support of Avaya phones, amp boxes, and headsets in a call center environment

Created and coordinate software and hardware purchase orders and supporting documentation for DST subsidiary. Support infastructure that consisted of MS Clustering, MS Load Balancing, HP High Availability Integrity Server, VM Ware, NDM, FTP, IIS, RightFax, & multiple HP DL server models: DL 360, 380, 580, 585. Multiple GenerationsResponsiable for analyzing internal and external customers’ strategic needs, provide consulting, planning and technical direction and analyzing/resolving server performance problemsDesigned, created, and maintained scripts related to the corporate environment. These include batch , VBS, Macros, KIX and othersProvide primary support for the Citrix environment. This includes: design, implementation, rebuilds, escalated issues, performance tuning, and group policy maintenance.

Provided First level support for DST associates and external DST clients.Assisted in support of desktop applications and hardware and acted as contact for Downtown NPS and LAN Server Support Teams when network issues were reportedPerformed Junior Admin duties: Clear print queues, verify network connectivity, reset account passwords, login scripts and drive accessMonitored Command Screen: Used to monitor the Downtown DST Network, Lotus Notes servers, and remote client network availability Member of communications team: Report critical outages to upper management and end-of-shift report.