Senior Business Analyst
Current
Oct 2021 - Present
AeroLeads people directory · profile
Ben Fletcher Email & Phone Number
Senior Business Analyst
at
Registers of Scotland
1 work email found
@rbs.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Business Analyst
Location
Edinburgh, Scotland, United Kingdom
Company size
Who is Ben Fletcher? Overview
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Quick answer
Ben Fletcher is listed as Senior Business Analyst at Registers of Scotland, a company with 481 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at rbs.com and a matched LinkedIn profile for Ben Fletcher.
Ben Fletcher previously worked as Senior Business Analyst at Natwest Group and Senior Business Analyst (Agile) / Product Owner at Natwest Group. Ben Fletcher holds Bachelor Of Science (Bsc), Accountancy Finance And Statistics from Oxford Brookes University.
Company email context
Email format at Registers of Scotland
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{first}.{last}@rbs.com
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AeroLeads found 1 current-domain work email signal for Ben Fletcher. Compare company email patterns before reaching out.
Profile bio
About Ben Fletcher
Experienced Business / Technical Analyst, particularly passionate about Digital programmes and those enhancing customer/user journeys. Practised in Agile and Waterfall delivery with a wide and transferable BA skillset, principally experienced within Banking/Investments.
Listed skills include Business Analysis, Project Management, Microsoft Excel, Microsoft Office, and 10 others.
Current workplace
Ben Fletcher's current company
Company context helps verify the profile and gives searchers a useful next step.
Registers Of Scotland
18 roles
Ben Fletcher work experience
A career timeline built from the work history available for this profile.
Senior Business Analyst
Extensive requirement gathering piece to select the most appropriate Data Loss Prevention (DLP) provider for the NatWest group as it rapidly expands the use of Cloud services
Senior Business Analyst (Agile) / Product Owner
Ground-up re-design of the customer journey for referring Fraud and Retailer Dispute to the bank, with the addition of two new Case Management systems to compliment. £13M programme to build on the IBM BPM Platform and integrate RPA to perform repeatable tasks. Created new customer facing digital Mobile platform to raise new enquiries direct and.
Jun 2016 - Feb 2020
Senior Business Analyst
Digital Workforce Enablement Programme to bring new levels of collaboration through the sharing of ideas, instant messaging and enhanced screen sharing capability – by delivering ‘Skype for Business’ and ‘Workplace’ by Facebook.
Jan 2016 - Jun 2016
Business Analyst / Project Manager
£4M programme within Transformation to replace multiple ageing Case Management systems used for ‘Customer Complaints’ with a single 3rd party Platform from Phoenix. An additional 25,000 customer facing users were added, and old customer complaints migrated over. This was a pan-bank solution spanning 4 different brands, varying designs between Personal.
Apr 2015 - Jan 2016
Business Analyst
A mandatory PPI Remediation Programme and regulatory review to pro-actively investigate and compensate around 1.5 million past PPI sales across cards and loans within a defined time frame. Requiring all new operational processes, and decision matrix EUDAs for 600 new and existing staff to use.
Jul 2013 - Mar 2015
Team Manager
Managed a team of 15 staff to investigate, respond and redress new PPI complaints in a heavily targeted environment. Subsequently transitioned into project work (above).
Jul 2012 - Jul 2013
Quality Assurance (At Capita Offices - Blackfriars)
As QA lead, was entrusted by the FSCA to give final sign off on Specialist Home Finance related claims in a 100% checking environment.
Dec 2010 - Jul 2012
Fos Adjudicator
Formal Adjuication to settle disputes between customers and financial institutions to achieve suitable redress mediation, or more formalised recommendations. Specialising in regulated advice, suitability, fraud and technical mortgage claims, debt management and general banking
Sep 2008 - Dec 2010
Complaint Handler
Full process decision making, including redress calculation and bespoke correspondence
Sep 2008 - Feb 2009
Company Principal And Mortage Adviser
Bright Mortage & Finance
Company Principal and Mortgage Adviser, providing professional mortgage advice along with associated life assurance, protection and home insurance needs
May 2006 - Sep 2008
Past Business Reviewer / Complaint Handler
General Banking complaint handling, including recalculation of redress and bespoke correspondence
Oct 2005 - May 2006
Past Business Reviewer / Complaint Handler
Endowment complaint handling, including recalculation of redress and bespoke correspondence
Feb 2005 - Oct 2005
Sep 2004 - Jan 2005
Past Business Reviewer / Complaint Handler
Endowment complaint handling, including recalculation of redress and bespoke correspondence
Jun 2004 - Sep 2004
Endowment Complaint Handler
Full process decision making, including redress calculation and bespoke correspondence
Mar 2003 - Jun 2004
Mar 2002 - Mar 2003
Nov 1999 - Mar 2002
Team & coworkers
Colleagues at Registers of Scotland
Other employees you can reach at ros.gov.uk. View company contacts for 481 employees →
SM
Sophie Mackenzie
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
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NQ
Neve Queen
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
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WG
Will Gallier
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
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IA
Iain Annand
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
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CC
Claire Canning
Colleague at Registers Of ScotlandGreater Glasgow Area, United Kingdom
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IE
Iain Edmond
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
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ML
Mags Livingstone
Colleague at Registers Of ScotlandUnited Kingdom, United Kingdom
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AB
Angus Brown
Colleague at Registers Of ScotlandGreater Edinburgh Area, United Kingdom
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KH
Kathryn Houston
Colleague at Registers Of ScotlandEast Kilbride, Scotland, United Kingdom, United Kingdom
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MR
Mike Richardson
Colleague at Registers Of ScotlandGreater Edinburgh Area, United Kingdom
View →
Sophie Mackenzie
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
View →
NQ
Neve Queen
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
View →
WG
Will Gallier
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
View →
IA
Iain Annand
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
View →
CC
Claire Canning
Colleague at Registers Of ScotlandGreater Glasgow Area, United Kingdom
View →
IE
Iain Edmond
Colleague at Registers Of ScotlandEdinburgh, Scotland, United Kingdom, United Kingdom
View →
ML
Mags Livingstone
Colleague at Registers Of ScotlandUnited Kingdom, United Kingdom
View →
AB
Angus Brown
Colleague at Registers Of ScotlandGreater Edinburgh Area, United Kingdom
View →
KH
Kathryn Houston
Colleague at Registers Of ScotlandEast Kilbride, Scotland, United Kingdom, United Kingdom
View →
MR
Mike Richardson
Colleague at Registers Of ScotlandGreater Edinburgh Area, United Kingdom
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1 education record
Ben Fletcher education
FAQ
Frequently asked questions about Ben Fletcher
Quick answers generated from the profile data available on this page.
What company does Ben Fletcher work for?
Ben Fletcher works for Registers of Scotland.
What is Ben Fletcher's role at Registers of Scotland?
Ben Fletcher is listed as Senior Business Analyst at Registers of Scotland.
What is Ben Fletcher's email address?
AeroLeads has found 1 work email signal at @rbs.com for Ben Fletcher at Registers of Scotland.
Where is Ben Fletcher based?
Ben Fletcher is based in Edinburgh, Scotland, United Kingdom while working with Registers of Scotland.
What companies has Ben Fletcher worked for?
Ben Fletcher has worked for Registers Of Scotland, Natwest Group, Bank Of America, Financial Services Compensation Scheme, and Financial Ombudsman Service.
Who are Ben Fletcher's colleagues at Registers of Scotland?
Ben Fletcher's colleagues at Registers of Scotland include Sophie Mackenzie, Neve Queen, Will Gallier, Iain Annand, and Claire Canning.
How can I contact Ben Fletcher?
You can use AeroLeads to view verified contact signals for Ben Fletcher at Registers of Scotland, including work email, phone, and LinkedIn data when available.
What schools did Ben Fletcher attend?
Ben Fletcher holds Bachelor Of Science (Bsc), Accountancy Finance And Statistics from Oxford Brookes University.
What skills is Ben Fletcher known for?
Ben Fletcher is listed with skills including Business Analysis, Project Management, Microsoft Excel, Microsoft Office, Customer Service, Agile Methodologies, Process Improvement, and Financial Analysis.
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