Ben Flor Email & Phone Number

Westport, Ct, Us

Stamford , Ct, Us

Charter Communications' Spectrum Mobile is the fastest growing mobile carrier in the United States offering simple pricing with converged connectivity combining the best cellular network and Spectrum’s extensive WiFi network. My current role is leading Spectrum Mobile’s device value-added services, accessories, and lifecycle to aggressively grow ancillary revenue, monetize value creation opportunities, and optimize customer lifecycle performance. These include maximizing ARPU and margin with mobile device insurance, trade-in, upgrades, security, accessories, BYOD and promotions. I have extensive vendor management, product/service innovation, contractual negotiation, and RFP process experience. My team recently launched three disruptive service and product offerings enabling continued growth with incremental customer value. 1) Anytime Upgrade enabling our customers to upgrade their mobile phone anytime in nearly any condition. [20x YoY growth] 2) Low-cost device protection with the flexibility of covering both new and BYOD phones for just $5 per month with the ability to sign up any time. [2x YoY growth] 3) 11 innovative Spectrum Mobile branded mobile device accessories in primary categories with low brand recognition. [2x YoY growth]

Stamford , Ct, Us

My second role at Spectrum as the Senior Director of Mobile Product Performance is to operate as the General Manager of Mobile Product Operations ensuring operational efficiency and growth scalability. To help assure that, my team embraced the mantra of “Speed + Simplicity = Scale”. I was accountable for improving KPIs across all sales and support channels utilizing deep data analytics and the automated interactive business intelligence dashboards that my team created. I built a multi-variate churn prediction algorithm to predict attrition and proactively/reactively treat based on value/tenure. Additionally, I was also accountable for the scope 1-3 greenhouse gas emission quarterly ESG reporting and reduction initiatives for the mobile business.

Stamford , Ct, Us

My initial role at Spectrum as the Senior Director of Mobile Operations and Customer Experience was to proactively identify break/fix opportunities and enhancements across the LBGUPS customer touchpoints to maximize Net Line Additions. Performed marketplace benchmarking through secret shopping of policies, processes, and platforms. Led the transactional survey strategy and created the disconnect survey and competitive satisfaction surveys. We’ve successfully improved Device Returns and Churn by 50% to maximize Net Line Additions and the Contact Rate by 80% by enabling customer self-service and eliminating friction points. Additionally, I implemented 10 Leadership Principles within my team, which have now been adopted by the whole Connectivity business.

Marseille, Provence-Alpes-Cote D'Azur, Fr

Legacy Ingram Micro Commerce & Lifecycle Services (now CEVA Logistics) was a leading provider of wireless device lifecycle services delivering a strategic suite of end-to-end supply chain and customization solutions. I led a 123-person team across six key customer accounts and the call center with $70M+ of P&L accountability. My primary responsibility was to deliver value to our customers by executing on our operational commitments with a focus on improving communication and upselling additional services. A special focus was put on optimizing cost structures both internally and externally through process automation, enabler group centralization, and system integration. I implemented Microsoft Dynamics CRM company-wide to track customer sales initiatives and sales velocity. I also coordinated a company-wide cross-selling sales approach for T-Mobile across all business units and sales initiatives. Additionally, I delivered $1.5M operational cost savings beyond plan in 2017 with a turnaround plan to deliver an incremental $2.0M to the bottom line in 2018. To enable some of these top and bottom line improvements, I successfully negotiated a new key account contract and several amendments enabling offshoring, outsourcing, and rate card price increases.

Bellevue, Wa, Us

Legacy Sprint (now T-Mobile) was in a turnaround situation as the 4th largest US wireless carrier providing services under the Sprint, Boost, Virgin, and Assurance brands. I supported the turnaround efforts by helping to eliminate $360M on annual operating expenses and $230M of one-time costs. Through a deep supply chain assessment, I identified that the used inventory book values needed to be changed from $0 to market value; enabling a one-time $230M inventory reduction with $100M of annual cost savings from capital cost and depreciation. I also re-engineered existing operations and re-negotiated vendor relationships for $10M of annual operational cost savings. Additionally, I contributed to innovative Same Unit Repair program, which transformed Service & Repair costs by $250M. Furthermore, I led a cross-functional agile team to transform the customer experience and device journey through true omni-channel data transfer, device diagnostics, process automation, and process enforcement.

Southlake, Tx, Us

Likewize (FKA Brightstar) is a specialized wireless distributor as well as a leader in innovation and diversified value-added services for the wireless industry. My second role at Likewize was the Director of Reverse Supply Chain Solutions driving advancements in automating triage, standardizing grading, building partnerships, and business development. I performed customer supply chain analyses and led the successful RFP sales process for $30M of annual revenue in a customer-facing role. The two deals I sold to T-Mobile were for reverse logistics consolidation and in-store content transfer. I also consulted at the client for five months for an end-to-end reverse supply chain assessment and also for project implementation. Furthermore, I managed a repair vendor vertical integration JV partnership with Clover Wireless for $3.4M of profit in the first quarter of operations.

Southlake, Tx, Us

My initial role at Likewize as the Chief of Staff for the Regional President of the United States & Canada was to direct a variety of strategic projects while ensuring a robust operating rhythm. My responsibilities included corporate strategy, new business development, executive advisory, and SG&A efficiency. I created effective company strategy presentations for the President to deliver monthly to all 900 employees. I also mediated a dispute resolution project between Likewize and a national retailer saving all $1.9M at stake. Additionally, I produced a company-wide internal segment marketing campaign for target enterprise customers with mantras and signage. Overall, I was known as the go-to guy for generating executive-level presentations and getting decisions made by the President. This role required a lot of influence without authority.

Chicago, Il, Us

United Airlines is one of the world's largest airlines since its 2010 merger of equals with Continental Airlines. After graduating from the rotational management program, I managed the $70B+ MileagePlus co-brand credit card portfolio performance metrics to drive actionable retention, growth, and profit strategies. I also project managed the launches of the Digital Media Store loyalty redemption platform and the Small Business Network loyalty membership program to consolidate reward miles for SMBs. Additionally, I generated recurring and ad-hoc executive reports synthesizing data-driven insights from SQL database queries.

Chicago, Il, Us

My time in United’s rotational management program called the Emerging Leaders Program provided three rotations over two years in Distribution Strategy & Analysis, Revenue Strategy & Analysis, and Loyalty Strategy & Business Development. It delivered experience in the 4Ps of marketing, strategy, business development, data analysis, loyalty, and merger integration. During this time I determined acceptable checked baggage delivery times by measuring customer travel times at the hub airports. I also managed a merger integration project to determine the combined carrier elite loyalty member policies. Additionally, I generated a weekly executive distribution channel report with a focus on competitor actions against intermediaries. Lastly, I estimated competitor distribution costs using quarterly financial statements and United’s operational cost data.

New York, Ny, Us

Sunnyvale, Ca, Us

Plug and Play Tech Center is a Silicon Valley business accelerator that specializes in growing tech startups with seed funding and full-service office space for entrepreneurs to pursue their passion. There I facilitated an ongoing partnership for two MBA interns to return each summer and free tenancy for entrepreneurial students from Indiana University. I also produced the expansion business plan and grand opening of three new facilities in Southern California.

Glenwood, Illinois, Us

Morrison Container Handling Solutions is a leading manufacturer of custom bottling assembly line equipment for CPG companies with popular consumer brands. There I enjoyed managing projects from conception to completion involving pre-sales, measurement, design, manufacturing, installation, testing, service, and upselling. I also standardized engineering best practices for product design, manufacturing, and engineer training. In addition, I invented a bottle measurement tool and created Excel driven product design 3D CAD templates resulting in 50% design time savings.

Madison, Wi, Us

Sub-Zero Group manufactures premium Sub-Zero refrigerators, Wolf cooking appliances, and Cove dishwashers. The company offers select engineering students the opportunity to participate in the cooperative education program to gain work experience before graduation with college credit. There I orchestrated long-term laboratory reliability tests on refrigerator doors, motors, and ice makers. I also sourced an ice auger motor from a Chinese vendor for 50% cost savings with verified identical product quality.

Master Of Business Administration (Mba), Marketing & Corporate Innovation

Bachelor Of Engineering (Be), Mechanical Engineering

Executive Education Course, Internet Of Things (Iot)

Education record