Transitioning from General Manager to an advisory and non-executive role, providing ongoing leadership, advice and support.

The Milkmen Supply Co is a specialty cafe distribution business, catered to business owners that require a more integrated and proactive service from their supplier. The business is built on a unique and streamlined model that combine the delivery driver, account manager and sales representative into one hybrid role, creating a single point of contact for the client. This has lead to a more reliable and congruent service, faster delivery turnaround times and proactive communication with the client.2021 Financial Year- 60 wholesale accounts closed equating to $400,000 gross revenue in first fin year.2022 Financial Year-50+ new wholesale and sub-distributor clients (+230% revenue growth)-Industry leading client retention (avg 2% customer loss p.a)2023 Financial Year-60+ new wholesale and sub-distributor clients (+160% revenue growth)-Maintaining tight geographical grouping among customer base (Brisbane Metro), to provide more efficient logistics, greater market share within a smaller area. This was a large contributor in reducing marginal operating costs, improving profitability and scalability.

-Building an effective sales CRM and pipeline.-Providing property appraisal feedback to prospective clients based on direct comparison, capitalisation and summation methods.-Conducting listing presentations.-Studying market trends and providing feedback to owner occupiers and investors.-Consistently cold-calling and building new relationships daily.-Identifying strengths and weaknesses of industrial assets to determine the most effective marketing strategies and the best possible outcome for the client.-Independently closing listing opportunities and managing all aspects the property sale, start to finish.

- Building relationships and a strong network in the Brisbane coffee community.- Creating new revenue streams, and significantly improving product market share and brand recognition in Brisbane.- Working independently and autonomously in a fast paced, high pressure environment. - Finding solutions to sales opportunities with creative, innovative strategies. - Providing clients with reports on cafe performance and potential avenues to further improve their revenue and maximise profits.- Running advanced coffee training sessions for clients

- Managing distribution and sales throughout QLD and NSW. - Optimising internal systems to sustain growth, and support direct product supply in Sydney metro region.- Assisting Managing Director in strategic decisions- Market research of competing products. Identifying key points of difference, determining sales strategies.- Continued support and management of existing accounts. Scheduled site visits. Building relationships and trust quickly with both new prospects and existing clients- Creative thinking and problem solving. High level of responsibility in a high performing environment.

- Using existing network in the coffee industry to grow sales and source new and exciting product lines- Exceeding challenging KPI's in acquiring new business and managing existing client base.- Optimising systems within the business to grow sales in a more efficient and sustainable manner.- Strengthening my network in the Brisbane specialty coffee scene.- Creative thinking and problem solving

- Learning advanced sensory techniques and refining pallet. Experimenting with new brewing methods to push the boundaries of extraction and flavour.- Implementing new ideas to more effectively engage consumers and create more excitement surrounding specialty coffee.- Designing new workflow strategies to improve efficiency and coffee preparation times- Exceeding in high volume, fast-paced environments

-Managing 3 flagship cafe sites. -Engaging in all day-to-day operations of the business (e.g rostering, making coffee, engaging customers, training staff etc)- Implementing more efficient systems and structures to increase efficiency and create a more consistent customer experience, with the goal to synergise the multiple retail stores.- Developing sensory experience and learning advanced brewing techniques. Refining coffee presentation skills.

- Introduction to specialty coffee. Learning basic brewing techniques, workflow, latte art.- Working in high volume environments under fast-paced conditions