At Clinch, we take pride in revolutionising the way companies attract, nurture and convert high quality internal and external talent into leads and successful hires. Clinch is an out of the box solution that plugs and plays with all major ATS’ on the market. With Clinch, recruitment teams can do more with less effort, delivering high quality candidate experiences from first engagement, right through to application.

Leadership role refocused from client success management to new business development. A brand new role, the company had grown organically to this point. Achieved 100% of target and delivered more new business than in any other single prior year.-> Established third-party lead generation partnership, delivering leads in >200-employee businesses with high hiring demand but poor application processes. -> Created brand new go-to-market messaging and tools aimed at HR, recruiters and C-suite; a framework for sales governance and reporting/forecasting.-> Owned lead qualification and led discovery sessions to uncover pain points. Translated business needs into technical solutions. Delivered product demonstrations and pitches that secured business.-> Deep-dived prospect/client processes to identify opportunities for efficiency gains, simplification and automation.-> Engaged across client businesses – HR, IT, Infosec, users/Ops teams, and internally to build effective client relationships, backed up by supportive delivery and support teams.-> Wrote and delivered Statements of Work (SoWs) and led all commercial negotiations.-> Created all-new standardised proposal documentation and rate cards, establishing a pricing strategy and framework for incoming and existing business.-> Worked with existing clients to develop proposals for new functionality/further service provision expansion.

Led Client Partner team of 5 to safeguard business, drive value to clients, ensure they were using the systems and tools to greatest effect and drive organic account growth. Acted as point of escalation for account issues and resolution.-> Specified and implemented an internally-developed CRM system, enabling closer tracking of client activity.-> Put in place account governance framework of quarterly and annual business review client meetings to identify up/cross-sell opportunities, report on system usage, and resolve issues quickly. -> Delivered consistent client satisfaction - the business has only ever lost 1 client in a field of 80, and that was due to their business being bought.-> Coached team in analysing client problems and process bottlenecks, understanding longer-term client aims and positioning Harbour products as enablers through ROI proposal writing/presentation.-> Took low-value clients from £1-2k to £60k+.

Owned incoming new business enquiries, developing leads into worked-up solutions in partnership with technical team members. Account managed new clients post-onboarding.-> Qualified leads and led process mapping sessions to establish and evaluate requirements. Wrote up specifications and user stories for the team to produce technical proposals and pricing.-> Scoped existing client enhancement projects and produced SoWs, identifying any potential project risks and mitigations.

Managed the top 25% revenue clients within the Recruitment Consultancy, RPO and Direct marketplace, selling job post advertising packages. Held and met the highest sales revenue target in the business (£2m/year). Role included outbound new business development.-> Worked with clients at board level and users to expand their usage of JobServe job posts, and grow spend across the account. -> Delivered some of the business’s largest deals including a £120k, 6-month package – vs a typical deals size of £10k.-> Built client development plans, visited clients, and delivered sales presentations and customer success training sessions to help them drive and maximise ROI.

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