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Major accountabilities:1. Provide specialised infrastructure support to the 6000 user network2. Liaise with business to ensure their needs and expectations are met3. Plan, design and implement major infrastructure projects4. Coordinate upgrades and infrastructure extensions/additions 5. Research and analyse the network to ensure best practices are followed6. Advise management of network status7. Liaise with venders and partners and mentor junior staffAchievements:1, Project managed the new BYOD wifi network (WLAN) across three campuses and expanded wifi coverage. 2. Developed and implemented Disaster Recovery project, the procedures and documentation.3. Upgraded VMware 4.0 to 5.1 across two server farms4. Upgraded Fortigate Firewall 310b to 600c and Unified Threat Management (UTM) policies

Major accountabilities: Infrastructure management: - Recommend and assist with infrastructure systems and upgrades - Implement new releases and investigate new releases to ensure the stability and availability of technology infrastructure services to the business Service Delivery: - Provide specialised, escalated support and technical assistance and assist with the monitoring of issue resolution to ensure issues are resolved within a timely manner - Undertake problem determination and root cause analysis as directed to ensure permanent corrective actions are implemented appropriately - Plan, review and critique proposed changes and implement where applicable to ensure successful implementation of infrastructure changes Partner and vendor management: - Provide specialised technical support to escalated user requests as required to support relevant infrastructure partners and other business stakeholders - Develop infrastructure requirements and recommend solutions to ensure user requirements are understood and appropriately translated into infrastructure requirements Strategy and innovation: - Assist in the formulation of infrastructure standards and guidelines - Remain aware of latest developments in infrastructure technology and understand operational aspects of new technology and its potential to enhance or replace existing systems to ensure that relevant new technologies are adopted - Make recommendations for process improvements to ensure continuous improvement within infrastructure operations

I.T. CoordinatorMajor accountabilities: Deliver client requirements as outlined in the Event OrderProvide support and recommendations during the planning and execution stages of the eventManagement of Hardware and SoftwareIT staffing rosters & task allocation effectively planned & executedProvide department budgeting, financial management and statistical reportingManage the internal network to meet user's needsDevelop and maintain documentation to support management of the Centre's networkDevelop and implement a forward IT plan to meet future needs of the CentreDuties:Manage network infrastructure (Windows SBS Server, MS Exchange, AD, Blackberry Enterprise Server etc)Manage the Centre's IT hardware & software, licenses, inventory and storageIT security (Symantec End Point Protection): Updated virus control, firewall (ISA2004), password access and backups (NT Backup)Develop disaster recovery plan and execute when neededDetermine scheduling & implementation plans for future projectsEnsure information management and data integrity is followedProvide IT analysis to meet the business requirements and future needs

Major accountabilities: Day to Day management of System InfrastructureImplement projects/upgradesTechnical Support - Software/HardwareManage user accountsCoordinate/Supervise 3rd party IT vendersStaff Supervision & TrainingHelp Desk and System Status ReportsSystem Monitoring and Troubleshooting (100 Users/Stations)Duties:VMware ESX Server Maintenance and Configuring Novell Management and supportManage Email Server & Client (Novell GroupWise)Manage and Monitor HP Procurve Stack Switch and Port Security.Manage Email Filters (MimeSweeper)AntiVirus (McAfee ePolicy Orchestrator)Manage and Authorise WSUS Updates across the networkManage Backups using Symantec BackUp ExecConfigure PABX (Nortel Business Communication Manager)Manage Blackberry Enterprise ServerApple Mac (OSX) Management and supportUpdate local Intranet site using Dreamweaver

Awarded Employee of the Month (June 2007) Major accountabilities: Management responsibilities - oversee the onboard systems team, delegating and supervising daily schedules and tasks, providing performance feedback and training on an ongoing basis.System Monitoring and Troubleshooting - including use of computers for business purposes, monitoring loaded applications for the purposes of copyright, legal, and onboard infrastructure issues, monitor virus protection onboard.Maintenance of Hardware, Software, Documentation and Media Control - by maintaining an accurate inventory of hardware, software, and other equipment making up shipboard systems, maintaining backup tape logs and submitting them to corporate each voyage, managing resources between departments.User Training and Support - including providing user training on applications and hardware, distributing educational materials.Technical Support - including hands-on troubleshooting of systems and equipment, managing ongoing projects, installations, and work logs for onboard systems.IT ManagementOversee all Onboard I.T issues Management of projects and upgradesTechnical Support - onboard troubleshooting Management Reporting/Budgeting Supervise onboard systems and Crew/User TrainingStaff performance appraisal reports (End of Contract Appraisal) Windows Infrastructure Management (Active Directory, DNS, DHCP)Support 250 Computer Users and 100 Point-Of-Sale terminals Manage Backup procedures Manage Firewall, Antivirus (Symantec Enterprise) and Update WSUS Server Lotus Notes support and configuringManage onboard Internet Cafe and Wireless InternetProjectsMicros POS InstallationUpgrade IBM and HP ServersLotus Notes upgradeSetup & Rollout Wireless LAN Internet Café upgradeMicrosoft Office UpgradeEmergency Duties1st in charge of passenger assistance party (80 crew)1st in charge of passenger Life Boat #18 (150 passenger capacity

Major accountabilities: My role involved coordinating and implementing large complex simultaneous projects in Banking, Retail and Government departments, these included:Coles-Myer Ltd Infrastructure and POS Upgrade, Field Services and Break-FixCommonwealth Bank (Infrastructure upgrade), Field Services and Break FixSt George Bank (Server Upgrade Install)ANZ (DataCentre Server builds)McDonalds (Site Surveying)Department of Education (software and hardware audit)Department of Innovation, Industry and Regional Development (software audit and capacity analysis)My responsibilities in these projects were to communicate directly with the project manager and client representative, and typically included the following procedures:Delivery of Product within scopeManaging the deployment of assets to siteScheduling/Coordinating allocation of Technicians/resources per siteAnalysis and information gatheringIdentify and recommend solutions as per site requirementsDocumentation and Status reporting Update the Work and Risk logPost-installation supportHandover to client

Major accountabilities: Working on Caltex & Starcards' Help desk, this involved attending to high-level technical issues that needed to be addressed quickly and professionally.Support the Asia Pacific region with Point of Sale systems and eftpos terminals.To respond to all escalated issues for Caltex, Mobil POS/Eftpos systems in Australia, New Zealand, Philippines and Singapore.Train new employees of systems and rolesResolve escalated issues from the help desk operatorsWrite up daily reports (KPI's) for supervisorTo achieve the KPI's for the given period. Demonstrate interpersonal skills to work cohesively within the team.