Ben Gan Email & Phone Number

Brisbane City, Queensland, Australia

✅Design solutions for ArcGIS Enterprise and Utility Network Model.✅Perform ArcGIS Enterprise Health Checks using ArcGIS Monitor/PerfMon, System Log Parser, among other tools.✅Set up and configure Survey123 to work with Power Automate/Zapier for automating workflows.✅Plan and execute ArcGIS Enterprise Upgrades.✅Configure and Publish services✅Configure Web Maps, Web Apps, Dashboards✅Configure Web Maps for offline use in Field Maps✅Run Knowledge Transfer… Show more ✅Design solutions for ArcGIS Enterprise and Utility Network Model.✅Perform ArcGIS Enterprise Health Checks using ArcGIS Monitor/PerfMon, System Log Parser, among other tools.✅Set up and configure Survey123 to work with Power Automate/Zapier for automating workflows.✅Plan and execute ArcGIS Enterprise Upgrades.✅Configure and Publish services✅Configure Web Maps, Web Apps, Dashboards✅Configure Web Maps for offline use in Field Maps✅Run Knowledge Transfer Workshops✅Manage internal projects. Show less

Brisbane City, Queensland, Australia

Not only is Esri Australia (EA) Australia's exclusive distributor of Esri products, EA is also the premier one-stop shop for end-to-end GIS solutions.Ben is proud to be a consultant in the Professional Services team in the Utilities sector helping clients achieve their digital transformation goals. His day-to-day tasks can differ from one project to another, but below are some high level examples:✅Designing solutions for ArcGIS Enterprise and Utility Network Model✅Performing… Show more Not only is Esri Australia (EA) Australia's exclusive distributor of Esri products, EA is also the premier one-stop shop for end-to-end GIS solutions.Ben is proud to be a consultant in the Professional Services team in the Utilities sector helping clients achieve their digital transformation goals. His day-to-day tasks can differ from one project to another, but below are some high level examples:✅Designing solutions for ArcGIS Enterprise and Utility Network Model✅Performing ArcGIS Enterprise Health Checks using ArcGIS Monitor/PerfMon and System Log Parser.✅Configuring and Publishing services✅Configuring Web Maps, Web Apps, Dashboards✅Configuring Web Maps for offline use in Field Maps✅Running Knowledge Transfer Workshops Show less

Brisbane, Queensland, Australia

-Provided backend tech support to Enterprise GIS users of a Global Fortune 500 Company headquartered in Australia.-Portfolio of Esri products being supported include: ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Web Adaptor, ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, ArcGIS Monitor and etc. -Other products that were supported: FME Desktop, FME Server, Trimble Business Center, Global Mapper and etc.-Administered servers in Esri's and other vendors' products… Show more -Provided backend tech support to Enterprise GIS users of a Global Fortune 500 Company headquartered in Australia.-Portfolio of Esri products being supported include: ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Web Adaptor, ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, ArcGIS Monitor and etc. -Other products that were supported: FME Desktop, FME Server, Trimble Business Center, Global Mapper and etc.-Administered servers in Esri's and other vendors' products, troubleshoot errors, restart services and servers, as well as documenting troubleshooting and resolution steps.-Involved in the a significant uplift project for the client, which was the pre-production, tests in the Dev and Test environments and the eventual upgrade of ArcGIS Enterprise from 10.5.1 to 10.8.1 in the Production environment, which spanned 4.5 days and another week to troubleshoot and resolve issues that arose.-Led the effort to upgrade Enterprise Geodatabase (sde) versions from 10.5.1 to 10.8.1.-Led the effort to upgrade FME Server and FME Desktop from version 2019 to 2020.-Input and update Kanban board entries on Jira and Service Now.-Demonstrated excellent stakeholder engagement capability as well as documentation capability.-Nominated for an award two months into the job and won it.What others have said after working with me includes:"Ben was very friendly and helpful. He presented me with a workaround for my issue in the interim and took the time to answer my questions. I greatly appreciate his help.""Ben is the best agent I've dealt with at (company name redacted). His knowledge, attitude and performance were exceptional. He is the asset to the company.""Ben was the most reliable, responsible and knowledgeable person among other agents. He's really great""You kept me informed, let me know the issue and worked to resolve it quickly. Thanks!" Show less

-Taught English to students in Asia.-Tailored lessons in accordance to students' needs.

-Work with clients in a variety of GIS-&-Remote-Sensing-related projects.-Responsible for all aspects of a project's life cycle including: negotiation, initiation, planning, implementation and closure.

Brisbane, Australia

I transitioned from a casual position to a full-time position in mid 2018, where I worked as a casual employee while I was still studying in university, and transitioned to full-time now that I have graduated. During COVID, I transitioned to a part-time position in April 2020. I was part of the team responsible for ad-hoc GIS support in not just the Brisbane office, but often also the Cairns, Melbourne, Sydney and Perth offices.These responsibilities included:=>liaising… Show more I transitioned from a casual position to a full-time position in mid 2018, where I worked as a casual employee while I was still studying in university, and transitioned to full-time now that I have graduated. During COVID, I transitioned to a part-time position in April 2020. I was part of the team responsible for ad-hoc GIS support in not just the Brisbane office, but often also the Cairns, Melbourne, Sydney and Perth offices.These responsibilities included:=>liaising with internal clients about mapping requirements and the available budget=>spatial data management via File Explorer, ArcCatalog & Esdat=>data acquisition, manipulation & conversion=>map production via ArcMap, ArcGIS Pro & QGIS=>uploading, managing data, creating web maps & managing user accounts in ArcGIS Online=>setting up portable devices to enable field teams' electronic data capture=>technical documentation and troubleshooting=>teaching & upskilling colleagues on using desktop, web or mobile GIS systemsOne of my proudest achievements at Golder was getting the drone initiative up and running in the Brisbane office.=>Over a year, I lobbied many colleagues and senior management to get their support and ultimately their approval to purchase a drone and the necessary accessories=>After we got the approval, I spoke to senior colleagues from each team to identify our common needs and problems, and researched the best drone to buy for the budget we've been allocated=>I liaised with external training providers and worked with senior colleagues to identify suitable colleagues to be trained as pilots=>I organised regular meetings to connect with other drone pilots in other regions such as USA, Canada and South Africa=>I contributed to proposals and cost estimates to help win work=>Ultimately, due to the drone footage we provided to clients, we won and completed two major projects with a combined net worth of > 800K AUD, among other smaller slices of work. Show less

St Lucia, Queensland, Australia

I tutored GIS/RS in a GIS/RS Help Session where I answered questions that students had during the sessions. Commonly asked questions were: data folder structure, placement of cartographic elements/how to make their maps look better, how to add gridlines and etc. Being a tutor has helped with my presentation and communication skills, while also enhanced my listening skills in an academic context.

St Lucia, Queensland, Australia

I mentored new Postgrad GIS/RS students to ease their transitions from their working lives back to being students. As a mentor, I took my mentees on a campus tour during the start of the semester, and I answered questions that my mentees have regarding their study programs, as well as the various facilities and services offered by the university. I organised fortnightly meetings and social events for us to catch up and build rapport among one another. Furthermore, I frequently shared… Show more I mentored new Postgrad GIS/RS students to ease their transitions from their working lives back to being students. As a mentor, I took my mentees on a campus tour during the start of the semester, and I answered questions that my mentees have regarding their study programs, as well as the various facilities and services offered by the university. I organised fortnightly meetings and social events for us to catch up and build rapport among one another. Furthermore, I frequently shared and wrote about GIS/RS-related news, events, organisations and recent developments in order to increase the awareness of my mentees and thereby help elevate their employability. Being a mentor has not only enhanced my leadership skills, it has also polished my information gathering, writing, reading and listening skills. Show less

Riverton, Wa

Assisted cooks/chefs in preparing and storing food, washing dishes and kitchen utensils, and cleaning work areas

Miri, Sarawak, Malaysia

-Liaised with Housing Officers and tenants to bridge the gap between them both-Oversaw the conditions of the housing area(Lakeside Apartment) as a whole-Identified problems or analysed complaints and reported them to Housing Office-Assisted Housing Office in organising activities and making sure they run smoothly-Assisted in picking up new students at the airport and helping them settle down

Curtin University Sarawak Malaysia

-Identified the problems faced by fellow classmates during academic learning, i.e. lectures, tutorials, laboratory sessions etc.-Reported the problems during meetings to: Dean of Engineering and Science - Prof. Michael ClokeHead of Department(Geology) - Dr NagarajanSenior Lecturer - Dr Dominique Senior Lecturer - Dr Prasanna.-Discusseed and worked out solutions to the problems-Liased with Dr Nagarajan about the meeting date, time and venue and conveys the… Show more -Identified the problems faced by fellow classmates during academic learning, i.e. lectures, tutorials, laboratory sessions etc.-Reported the problems during meetings to: Dean of Engineering and Science - Prof. Michael ClokeHead of Department(Geology) - Dr NagarajanSenior Lecturer - Dr Dominique Senior Lecturer - Dr Prasanna.-Discusseed and worked out solutions to the problems-Liased with Dr Nagarajan about the meeting date, time and venue and conveys the message to other representatives of each study year, i.e. First Year, Sophomore Year and Final Year Show less

Miri, Sarawak, Malaysia

-Collected and managed a sum of approx. 26000MYR from classmates to pay for food and lodging-Liaised with Unit Coordinator cum Head of Applied Geology Department - Dr Ramasamy Nagarajan to facilitate the payment process

Seremban

-Tutored primary school kids for 3 months-Helped the children with their homework and studies, especially in English, Maths and Science.

Master Of Geographic Information Science, 6.375 / 7.0

Activities and Societies: Postgrad Assist Mentor (2018) GIS/RS Tutor (2018) Student Leader (2017) Mates Rep (2017) Chat Mates Leader.

Bachelor Of Science (Bsc), Applied Geology

Activities and Societies: Curtin Geology Club/AAPG Student Chapter, Housing Office Curtin Badminton Club, Curtin SPE Student Chapter.

Foundation, Engineering And Science

1 year Pre-University Programme at Curtin University Sarawak

Spm, Science

Activities and Societies: Science Society (General Affrairs Leader) 2010, Diabolo Society (General Affrairs Leader) 2009-2010, Science.