Ben George Email & Phone Number

Orange County, California Area

Aliso Viejo, Ca

Pacific Life, Aliso Viejo, CA (Senior Project Manager)

Irvine, Ca

Capital Group, Irvine, CA (Project Manager) Manage the vendor relationships for the Application Development portfolio from the Global Sourcing Office. Liaison with scrum teams to ensure project delivery and resource level issues are identified and mitigated. Work with leadership teams on demand management and service management initiatives. Support ratio improvement, optimization and security bottlenecks to drive efficiencies. Develop performance management framework for SLAs and KPIs Perform SLA monitoring, reporting, and trending. Recommend specific risk indicators and metrics to manage, track, and report risks. Assess vendor performance and drive continual service improvement initiatives. Transition projects from resource augmented (T&M) model to mature sourcing models. Educate and coach teams on Managed Services and outcome driven engagement models.Achievements Director level portfolio assessments – team optimization and vendor management recommendations. Optimization/Consolidation: Enterprise level initiative with a major strategic offshore partner; Implemented various value levers to achieve 9% savings on total offshore expenses.  Created and implemented Quality of Experience (QoE) and Service Level Agreement (SLA) framework.

Louisville, Kentucky Area

Humana, Louisville, KY (Project Manager / Scrum Master) Manage strategic IT projects (Enterprise Data warehouse using Informatica, Oracle, Netezza, QlikView, UNIX, ETL tools) for the Consumer Analytics business area. Facilitate sprint planning, sprint demos and retrospective; maintained relevant metrics for optimum team performance. Create communication protocol to effectively communicate with Product Owners and senior leaders to ensure short and long term strategy. Set priorities on multiple requests from different IT and business partners. Pivotal in ensuring smooth project execution and effectively managing on-site and virtual teams. Develop requirements traceability matrix to be used in software development and QA testing. Work with business users to document current work flow processes. Plan and allocate resources between projects to ensure effective utilization.Achievements Scrum Master for 5 teams having 32 members across different global locations. Developed processes to track, measure and maintain team velocity.

Greater Nashville Area, Tn

Emdeon, Nashville, TN (Application Development Manager, Scrum Master and Technical Analyst) [January ’09 – August ’11] Guide all teams through full product lifecycles and provide technical guidance and assistance as needed. Manage scope, effort/cost, schedule, and quality, while continuously identifying and mitigating underlying risks. Key decision maker in setting up the architecture of applications. Develop project plans for assigned systems and applications based on Scrum methodology. Manage project change orders and perform impact analysis. Develop RFP responses, proposals and estimates. Contribute to new business development as a technical representative. Analyze business requirements; design the technical reference architecture ensuring that it meets the business requirements and performance goals of the application. Collaborate with stakeholders to elicit and review requirements and design. Oversee development, testing, deployment, and support. Communicate status with stakeholders, and resolve issues in a timely manner. Communicate business/technical issues to both technical and non-technical audiences. Responsible for team training and career development.Production Support Handle Tier 1 and Tier 2 Production support issues. Provide off-hour technical support to production support teams; ongoing production support activities including emergency response to application issues and on-call responsibilities. Research, diagnose and resolve procedural and system problems. Coordinate with other support teams to resolve issues; Extensive interaction within the team and other Information Technology departments.Achievements Project Manager for 6 projects having 25 culturally diverse members across different global locations. Increased the team strength from 11 members to 25 members with 100% billability. Technical Lead for 14 applications. Received accolades for speed and turnover of business functionalities.

Navistar Inc., Warrenville, IL (Onsite Technical Lead) Responsible for managing all deliverables the team was expected to deliver, managing team development, for tracking and improving on team performance. Quality assurance including the development of Key Performance Indicators used to measure the success of projects that the team deployed. Accountable for the management of the web development team including project and task management, team training and career development. Support requirements gathering; develop high level technical design. Create low level, detailed technical design for each functionality/enhancement. Manage offshore team member tasks; report weekly status to project manager. Conduct low level design, code reviews and trainings. Test builds delivered by offshore for quality/completeness; resolve defects. Set up applications in the test and production environments. Develop presentations and documentation to facilitate training and knowledge transfer initiatives.Production Support Provide Tier 1 Application Response Team support. Provide guidance for complex production support analysis. Interact on a daily basis with application users. Develop and implement coding recommendations for overall application improvements.Achievements Project lead for 10 applications – 3 development and 7 support. Led a 13 member team working out of different locations.

Navistar Inc., Warrenville, IL (Offshore Project Manager) Responsible for managing all deliverables the team was expected to deliver, managing team development, for tracking and improving on team performance. Quality assurance including the development of Key Performance Indicators used to measure the success of projects that the team deployed. Accountable for the management of the web development team including project and task management, team training and career development. Support requirements gathering; develop high level technical design. Create low level, detailed technical design for each functionality/enhancement. Manage offshore team member tasks; report weekly status to project manager. Conduct low level design, code reviews and trainings. Test builds delivered by offshore for quality/completeness; resolve defects. Set up applications in the test and production environments. Develop presentations and documentation to facilitate training and knowledge transfer initiatives.Production Support Provide Tier 1 Application Response Team support. Provide guidance for complex production support analysis. Interact on a daily basis with application users. Develop and implement coding recommendations for overall application improvements.Achievements Project lead for 10 applications – 3 development and 7 support. Led a 13 member team working out of different locations.

Mca, Master Of Computer Application

Bsc, Mathematics

Education record