Ben Goetsch Email & Phone Number

Rochester, Minnesota, United States

• Oversaw load out processes by verifying customer order data, building routes for cooler to pick / load in a safe / timely matter, confirming all loads upon completion, and preparing proper paperwork for drivers / customers.• Scheduled and communicated with outside haulers relating to incoming / outgoing products.• Worked with Customer Service Dept. and Sales Reps to identify and solve customer complaints.• Multitasking between phone calls, emails, dispatching, drivers, cooler… Show more • Oversaw load out processes by verifying customer order data, building routes for cooler to pick / load in a safe / timely matter, confirming all loads upon completion, and preparing proper paperwork for drivers / customers.• Scheduled and communicated with outside haulers relating to incoming / outgoing products.• Worked with Customer Service Dept. and Sales Reps to identify and solve customer complaints.• Multitasking between phone calls, emails, dispatching, drivers, cooler employees, spreadsheets and upper-level management at any given time. • Created Excel spreadsheets for Dispatchers, Cooler Foremen, Trailer Spotters, Accounting, QA, to track load out process complying with company and FSMA standards. • Performed both mock and real product recalls when deemed necessary by Quality Assurance.• Received all finished product, ingredients, pallets and/or others as needed.• Organized and tracked customer information, product and other data to be readily available to find when needed.• Heavily involved in implementation of 2 dairy management systems, eRMS and Serti/DMS.• Trained Dispatchers, Cooler Supervisors, Distribution, Drivers, Order Entry, and Cooler employees on various aspects related to new software management systems.• Coordinated procedures between 5 sister plants to ensure conformity and best practices. • Coordinated between Production, Cooler Load out and Distribution to ensure trailers are loaded correctly with minimal shortages, on time, and according to weight restriction laws.• Inventory management. Show less

• Provided work direction and leadership to cooler employees within the guidelines of standard work rules, union contract provisions, and employment policies.• Proactively communicated with production, sales and customer service to ensure appropriate product levels were available for loadout and finished product delivered in full. • Promoted safety rules and regulations in accordance with the requirement for food safety and quality. • Scheduled, assigned and provided clear direction… Show more • Provided work direction and leadership to cooler employees within the guidelines of standard work rules, union contract provisions, and employment policies.• Proactively communicated with production, sales and customer service to ensure appropriate product levels were available for loadout and finished product delivered in full. • Promoted safety rules and regulations in accordance with the requirement for food safety and quality. • Scheduled, assigned and provided clear direction to cooler employees. Coordinated the work efforts of employees to ensure outgoing semi-trailers were loaded accurately and on time. • Worked with unionized employees promoting positive productive work relationships. Applying work rules, union contract provisions, and employment policies. • Promoted safe work behaviors. Conducted accident/injury investigations and sent reports of injury to HR in a timely manner to meet rapid reporting standards. • Proactively looked for ways to increase operational efficiency to decrease costs. Implemented best practices by establishing SOP’s and managing labor. • Covered all duties for Cooler Loadout Expeditors. Provided assistance and direction in the department when needed. Show less

• Pfizer Contract Administrator - Receiving orders/requests from customers to create billable service orders for parts and other misc items. Keeping accurate, easy to find data records for admin process. • Creating and sending weekly reports to higher management.• Testing laptops, computers, servers, printers for defects and quality assurance.• Creating… Show more • Pfizer Contract Administrator - Receiving orders/requests from customers to create billable service orders for parts and other misc items. Keeping accurate, easy to find data records for admin process. • Creating and sending weekly reports to higher management.• Testing laptops, computers, servers, printers for defects and quality assurance.• Creating spreadsheet records for inventory and quality purposes.• Creating warranty service orders for defective equipment and maintaining detailed spreadsheet records.• Light industrial work assembling products for multiple different companies.• Packaging and Shipping.• Ability to quickly learn and do provided jobs correctly. Show less

• Manage/Organize thousands of incoming products.• Pull and prepare product to be processed to sales floor.• Operating machinery such as forklifts and wave lifts.• Inventory Management/Location audits.• Lifting heavy supplies.• Analytical and math problem solving skills.