Work with stakeholders to understand their business processes and requirements and design customized Salesforce solutions to meet their needs, including Sales Cloud, Service Cloud, CPQ, and Digital Experience.Develop technical solutions and strategies for implementing projects using Salesforce Flow, custom development, integrations, and data migration.Collaborate with product managers to ensure successful project delivery.Create and maintain technical documentation, including solution design documents, data models, and process flows.Provide ongoing support and maintenance for Salesforce solutions post-implementation.

Competitive analysis of computer and internet companies and products through hands-on evaluation, surveys and other research tools.

Responsible for hands-on testing and coordination of internal testing and external beta program for Internet-based photo and video sharing service. Manage testing across multiple platforms including the web, Windows Mac, iPhone and other devices. Manage Bugzilla bug tracking system. Coordinate between customer support, engineering and product management to reproduce, document, and address problems. Write ad-hoc SQL queries to debug problems and analyze customer behavior. Developed successful beta testing program, significantly reducing time to identify bugs and usability issues. Created VMware ESX Server testing environment, greatly improving company’s ability to rapidly test multiple configurations. Other duties include conducting usability and focus-group tests, managing Phanfare's Twitter and forum presences and drafting press releases.

Responsible for creating and maintaining the roadmap for the Phanfare photo and video sharing service. Acquired and incorporated customer and internal input to plan for the long term evolution and short term feature improvements of the product. Worked with marketing to communicate the features and functionality; with customer service to incorporate customer feedback; with engineering to guide product releases; with business development to scope out work required for implementing partnerships, and with senior management to ensure that product fulfills the company's vision.

Responsible for the technical accuracy of the magazine's print and online content. Helped shape the overall direction of the magazine. Managed feature stories from initial concept through process of testing, writing, editing, design and publication. Helped create PC Magazine's popular premium utilities.Helped steer magazine through transition of leadership and significant changes in format. Worked with labs analysts to create new, more efficient ways of testing products in depth. Created SurfSpeed, a utility that benchmarks Internet connections based on regular feedback from thousands of users. (go.pcmag.com/surfspeed)

Helped shape the overall direction of the magazine. Managed feature stories primarily on software, internet, and digital imaging and photography, but also in networking and hardware from initial story concept through to publication under constant deadline - magazine was published 22 times a year and web site updated at least daily. Conducted annual Reader Survey coordinating and analyzing input from tens of thousands of readers. Oversaw Solutions section (how-to articles). Helped magazine adapt through staff reorganizations. Developed editors to run stories in a self-sufficient manner. Identified and developed tools to help magazine work more efficiently and share knowledge more effectively.• Throughout my tenure, PC Magazine remained the #1 technology publication on the market. Won or was finalist for several awards including American Society of Business Publication Editors (ASBPE) and Jesse H. Neal National Business Journalism Award. Presented magazine's position on various technology issues in national media, including television, radio and newspapers. Invited to attend exclusive industry events.• Edited and managed hundreds of articles in the leading mass media technology magazine. Wrote over 100 articles as well, including feature story introductions, opinion pieces, how-to solutions articles, product reviews, sidebars, testing analyses, and trends (a good listing of articles since 2000 are available at http://tinyurl.com/bengottesman and http://tinyurl.com/pcmagbeng).

Responsible for the technical accuracy of PC Magazine's software and internet coverage. Work closely with various teams of editors and PC Labs project leaders to develop accurate, appropriate and reproducible testing. Managed the industry's most exhaustive testing of Windows 95. Developed Lotus Notes applications to improve collaboration including sharing of long-term memory of new product information, and coordination of meetings at major trade shows. Managed the creation of early version of PC Magazine on CD, a precursor to PC Magazine's web presence. Contributed a bi-weekly column to PC Magazine's web site.

Expertise in various software categories and created in-depth features test scripts and performance tests for labs analysts and writers to develop an accurate vision of a product's position in a competitive market.

Supervised all software compatibility and usability tests. Designed and developed suite of software application tests, printer compatibility, performance and quality tests, and power-management tests for portable computers.Improvements to products based upon the findings in my tests can still be seen in popular products on the market today.

Managed $3,000,000 retail sales operation of regional Value Added Reseller

Administered defined benefit, defined contribution and 401(k) plans for small businesses.