Support Manager
CurrentProvide support for GlobalCare SaaS, a unique reverse logistics platform, to manufacturers, distributors and insurers of high-tech products.
Mar 2023 - Present
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Ben Gruselle Email & Phone Number
Commited to a small, down-to-earth company with a definite international reach, with 10+ years of customer service experience and customer-focused attitude in international / remote contexts.
at
SBE Global
1 work email found
@free.fr
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Commited to a small, down-to-earth company with a definite international reach, with 10+ years of customer service experience and customer-focused attitude in international / remote contexts.
Location
Loos, Hauts-De-France, France
Who is Ben Gruselle? Overview
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Quick answer
Ben Gruselle is listed as Commited to a small, down-to-earth company with a definite international reach, with 10+ years of customer service experience and customer-focused attitude in international / remote contexts. at SBE Global, based in Loos, Hauts-De-France, France. AeroLeads shows a work email signal at free.fr and a matched LinkedIn profile for Ben Gruselle.
Ben Gruselle previously worked as Support Manager at Sbe Global and Product Owner at Worldline Global. Ben Gruselle holds Master’S Degree, Mediation Des Savoirs Et Multimedia from Universite Lille Iii.
Company email context
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{first}.{last}@free.fr
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Profile bio
About Ben Gruselle
I look forward to working in a small, down-to-earth company with a definite international reach, to liaise directly with the various stakeholders in order to satisfy customers / end-users and help them meet their expectancies.
10+ years of customer service experience and customer-focused attitude in international / remote contexts.
- Customer care / support, account management, training / mentoring skills that focus on improving customer / team performance and morale, proven troubleshooting & quality control skills
- Strong interpersonal skills, excellent verbal and written English & French
- Ability to interface with other departments, all levels of staff and management
- Proven experience in managing multiple priorities in a fast-paced environment
Listed skills include Software Documentation, English, Editing, Marketing Communications, and 22 others.
Current workplace
Ben Gruselle's current company
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16 roles
Ben Gruselle work experience
A career timeline built from the work history available for this profile.
Product Owner
Acting as Product Owner on several projects (online payment solutions / tracability / IoT - Connected Vehicles):- Liaising with customers and coordinating developers,- Identifying & introducing new functionalities ("user stories"),- Attending "sprint reviews" and "daily stand ups" with developers,- Checking and validating features in sprint reviews.- Documentation / specifications.
Nov 2017 - Jul 2022
Software Support Engineer (International Trainer / Technical Writer)
Same position as at Normand-Info SAS only Beckman Coulter, a company of the Danaher group, bought Normand Info SAS.Managing the training & documentation teams:Designing & organizing of training sessions (on software) for:- In-house staff,- Customers in France & abroad (U.S.A., U.K., South Africa, Switzerland, Sweden, Spain...)+ Scheduling & organizing technical documentation (user guides, technical guides) releases: edition / translation / proof-reading, ensuring thorough quality of documentation.
Sep 2013 - Nov 2017
Software Support Engineer (International Trainer / Technical Writer)
Normand-Info Sas
Managing the training & documentation teams:Designing & organizing of training sessions (on software solutions: middleware + Quality Control in the laboratories) for:- In-house staff,- Customers in France & abroad (U.S.A., U.K., South Africa, Switzerland, Sweden, Spain...)+ Scheduling & organizing technical documentation (user guides, technical guides) releases: edition / translation / proof-reading, ensuring thorough quality of documentation.
Sep 2008 - Sep 2013
Senior International Research Executive
Same responsibilities held in this new market research agency also specialized in the medical / pharmaceutical field i.e. managing international B to B client accounts: providing quotations, liaising & visiting clients, setting up studies + translating & proof-reading study documents.
Jun 2003 - Aug 2008
International Account Manager
(Market research agency specialized in the medical / pharmaceutical field).Managing international B to B client accounts: providing quotations, liaising & visiting clients + translating & proof-reading study documents + prospecting for new clients for this market research agency specialized in the medical / pharmaceutical field.
Jun 2003 - Jul 2005
As400 Technician + Quality Supervisor
Monitoring night batches & updating software + setting up quality procedures for monitoring team. Supervising monitoring team (3 people) and interfacing with other departments for Auchan Nouveaux Pays (USSR, Poland, China, Brazil)
Jun 2002 - Mar 2003
Web Designer
Updating the Quechua and Domyos brand names websites + designing / updating the graphical charter at the Decathlon international headquarters, Decathlon Campus.
Nov 2001 - Feb 2002
Junior Internet Project Manager
Internence.Com
Validating internship for Masters:Managing / liaising with clients. Interfacing / supervising the development teams (graphics + IT development).
May 2001 - Aug 2001
It / Help Desk Technician
Help desk technician for the DALKIA intranet / employees throughout France. Hardware & software configuration (AS400 & Windows NT).
Aug 1999 - Sep 2000
Musical Promoter
Trinity Street
Working in a promotional service for the music industry.
Nov 1997 - Aug 1998
Fitness Instructor
President Health Fitness Club
Part time fitness instructor, teaching circuit-training classes and weight training.
Jul 1996 - Aug 1998
French / English Teacher
Brighton Idiomas
Designing my own classes and teaching French / English to adults.
Jul 1997 - Oct 1997
Senior International Frame Writer
Translating & proof-reading surveys / studies documents.Coordinating & organizing translations at an international level.
Apr 1992 - Apr 1997
National Military Service
French National Army
8ème Régiment de DragonsMilitary training + serving as a secretary in the Head-Quarters, teaching English to Officers, also in charge of the audio-video department.
Oct 1993 - Jun 1994
French Language Assistant
Kineton High School
Assisting & teaching to pupils from 11 to 18 years old.
Oct 1991 - Jun 1992
2 education records
Ben Gruselle education
Master’S Degree, Mediation Des Savoirs Et Multimedia
Universite Lille Iii
Master’S Degree, English Language And Literature/Letters
FAQ
Frequently asked questions about Ben Gruselle
Quick answers generated from the profile data available on this page.
What company does Ben Gruselle work for?
Ben Gruselle works for SBE Global.
What is Ben Gruselle's role at SBE Global?
Ben Gruselle is listed as Commited to a small, down-to-earth company with a definite international reach, with 10+ years of customer service experience and customer-focused attitude in international / remote contexts. at SBE Global.
What is Ben Gruselle's email address?
AeroLeads has found 1 work email signal at @free.fr for Ben Gruselle at SBE Global.
Where is Ben Gruselle based?
Ben Gruselle is based in Loos, Hauts-De-France, France while working with SBE Global.
What companies has Ben Gruselle worked for?
Ben Gruselle has worked for Sbe Global, Worldline Global, Beckman Coulter, Normand-Info Sas, and Zeste Research.
How can I contact Ben Gruselle?
You can use AeroLeads to view verified contact signals for Ben Gruselle at SBE Global, including work email, phone, and LinkedIn data when available.
What schools did Ben Gruselle attend?
Ben Gruselle holds Master’S Degree, Mediation Des Savoirs Et Multimedia from Universite Lille Iii.
What skills is Ben Gruselle known for?
Ben Gruselle is listed with skills including Software Documentation, English, Editing, Marketing Communications, Project Management, Proofreading, Product Development, and Customer Service.
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