Ben Gruselle Email and Phone Number
Ben Gruselle work email
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Ben Gruselle personal email
I look forward to working in a small, down-to-earth company with a definite international reach, to liaise directly with the various stakeholders in order to satisfy customers / end-users and help them meet their expectancies.
10+ years of customer service experience and customer-focused attitude in international / remote contexts.
- Customer care / support, account management, training / mentoring skills that focus on improving customer / team performance and morale, proven troubleshooting & quality control skills
- Strong interpersonal skills, excellent verbal and written English & French
- Ability to interface with other departments, all levels of staff and management
- Proven experience in managing multiple priorities in a fast-paced environment
Sbe Global
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Support ManagerSbe Global Mar 2023 - PresentLille, Hauts-De-France, FranceProvide support for GlobalCare SaaS, a unique reverse logistics platform, to manufacturers, distributors and insurers of high-tech products.
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Product OwnerWorldline Global Nov 2017 - Jul 2022Seclin, FranceActing as Product Owner on several projects (online payment solutions / tracability / IoT - Connected Vehicles):- Liaising with customers and coordinating developers,- Identifying & introducing new functionalities ("user stories"),- Attending "sprint reviews" and "daily stand ups" with developers,- Checking and validating features in sprint reviews.- Documentation / specifications. -
Software Support Engineer (International Trainer / Technical Writer)Beckman Coulter Sep 2013 - Nov 2017Arras FranceSame position as at Normand-Info SAS only Beckman Coulter, a company of the Danaher group, bought Normand Info SAS.Managing the training & documentation teams:Designing & organizing of training sessions (on software) for:- In-house staff,- Customers in France & abroad (U.S.A., U.K., South Africa, Switzerland, Sweden, Spain...)+ Scheduling & organizing technical documentation (user guides, technical guides) releases: edition / translation / proof-reading, ensuring thorough quality of documentation. -
Software Support Engineer (International Trainer / Technical Writer)Normand-Info Sas Sep 2008 - Sep 2013Arras, FranceManaging the training & documentation teams:Designing & organizing of training sessions (on software solutions: middleware + Quality Control in the laboratories) for:- In-house staff,- Customers in France & abroad (U.S.A., U.K., South Africa, Switzerland, Sweden, Spain...)+ Scheduling & organizing technical documentation (user guides, technical guides) releases: edition / translation / proof-reading, ensuring thorough quality of documentation.
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Senior International Research ExecutiveZeste Research Jun 2003 - Aug 2008Loos, FranceSame responsibilities held in this new market research agency also specialized in the medical / pharmaceutical field i.e. managing international B to B client accounts: providing quotations, liaising & visiting clients, setting up studies + translating & proof-reading study documents. -
International Account ManagerIcare Marketing Research Jun 2003 - Jul 2005Villeneuve D'Ascq, France(Market research agency specialized in the medical / pharmaceutical field).Managing international B to B client accounts: providing quotations, liaising & visiting clients + translating & proof-reading study documents + prospecting for new clients for this market research agency specialized in the medical / pharmaceutical field. -
As400 Technician + Quality SupervisorAuchan Retail International Jun 2002 - Mar 2003Lille, FranceMonitoring night batches & updating software + setting up quality procedures for monitoring team. Supervising monitoring team (3 people) and interfacing with other departments for Auchan Nouveaux Pays (USSR, Poland, China, Brazil) -
Web DesignerDecathlon International Nov 2001 - Feb 2002Villeneuve D'Ascq, FranceUpdating the Quechua and Domyos brand names websites + designing / updating the graphical charter at the Decathlon international headquarters, Decathlon Campus. -
Junior Internet Project ManagerInternence.Com May 2001 - Aug 2001La Madeleine, FranceValidating internship for Masters:Managing / liaising with clients. Interfacing / supervising the development teams (graphics + IT development).
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It / Help Desk TechnicianUnis Ingenierie Aug 1999 - Sep 2000Villeneuve D'Ascq, FranceHelp desk technician for the DALKIA intranet / employees throughout France. Hardware & software configuration (AS400 & Windows NT). -
Musical PromoterTrinity Street Nov 1997 - Aug 1998Leamington Spa, EnglandWorking in a promotional service for the music industry.
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Fitness InstructorPresident Health Fitness Club Jul 1996 - Aug 1998Leamington Spa, EnglandPart time fitness instructor, teaching circuit-training classes and weight training.
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French / English TeacherBrighton Idiomas Jul 1997 - Oct 1997Madrid, SpainDesigning my own classes and teaching French / English to adults.
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Senior International Frame WriterMillward Brown Apr 1992 - Apr 1997Warwick, EnglandTranslating & proof-reading surveys / studies documents.Coordinating & organizing translations at an international level. -
National Military ServiceFrench National Army Oct 1993 - Jun 1994Crépy-Couvron, France8ème Régiment de DragonsMilitary training + serving as a secretary in the Head-Quarters, teaching English to Officers, also in charge of the audio-video department.
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French Language AssistantKineton High School Oct 1991 - Jun 1992Kineton, England, United KingdomAssisting & teaching to pupils from 11 to 18 years old.
Ben Gruselle Skills
Ben Gruselle Education Details
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Universite Lille IiiMediation Des Savoirs Et Multimedia -
English Language And Literature/Letters
Frequently Asked Questions about Ben Gruselle
What company does Ben Gruselle work for?
Ben Gruselle works for Sbe Global
What is Ben Gruselle's role at the current company?
Ben Gruselle's current role is Commited to a small, down-to-earth company with a definite international reach, with 10+ years of customer service experience and customer-focused attitude in international / remote contexts..
What is Ben Gruselle's email address?
Ben Gruselle's email address is be****@****free.fr
What schools did Ben Gruselle attend?
Ben Gruselle attended Universite Lille Iii, Université De Reims Champagne-Ardenne.
What are some of Ben Gruselle's interests?
Ben Gruselle has interest in Disability, Health, Children, Robots (Geek), Watches, Education, Environment, Science And Technology, Human Rights, Civil Rights And Social Action.
What skills is Ben Gruselle known for?
Ben Gruselle has skills like Software Documentation, English, Editing, Marketing Communications, Project Management, Proofreading, Product Development, Customer Service, Translation, Very Good Communicator, Translator, Market Research.
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Ben Gruselle
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