Ben Haigh Email & Phone Number

Adelaide, SA, AU

We're passionate about the South Australian economy and seeing SA businesses be the best they can be; by delivering on their Strategic Plans, Growth and Business Improvement opportunities.We work with all types of organisations to improve their Efficiency, Effectiveness and Experience from a strategic level right through to the grass-roots.Delivering.

Part of the large Transformation Program, I am responsible for designing, developing and implementing key elements of the future Servicing environment, including:- End to End Business Process Design across program- Operations Management framework for the future business- Collaborating on the Operating Model design- Solution requirements and design for.

Leading teams of Process Improvement professionals to eliminate waste and risk, remove customer effort, drive a continuous improvement culture and deliver the Customer Experience strategy.KEY RESULTSAutomation of Paper TransactionsGoal: Implement a new OCR vendor to improve scanning quality, speed and throughput.Target: $$$,$$$ cost reduction p.a.Role.

Lead teams of Process Owners and Process Managers, delivering a rigorous BPM practice across the Customer Service business.KEY RESULTS- BPM Deployment: Lead & champion the BPM practice, creating cultural and organisational change and fostering process-thinking- Process Management: Bridge the gap between Process capability and Process Management capability.

- Initiate and lead the implementation of Lean Six Sigma across new business areas- Actively engage with internal customers to understand their needs, manage their expectations and maximise our value to these customers- Undertake recruitment and talent selection- Manage a diverse team of professionals delivering internal consulting services - including.

BPMlink - your online portal community that complements the on-the-ground network of process and change management professionals. Established in 2005 by Imre Hegedus, the BPMlink Forum is the longest running collaborative Business Process Management Forum in the Asia Pacific region. Indeed, it can claim to be one of the largest and the most active.

- Develop, mentor and coach Green Belts and Process Managers in Six Sigma project tools and methodology- Develop and deliver Six Sigma training programs- Identify, prioritise, champion and deliver BPI opportunities

Graduate Certificate Of Business Administration

Professional Management Program

Six Sigma Black Belt (Certified)