Ben Hansen Email & Phone Number

Chapel Hill, Nc, Us

Durham, North Carolina, Us

The IQVIA focus is healthcare analytics in the pharmaceutical area. We combine the industries Health Info Tech and Clinical Research. I conduct research, and focus on teaching designers why research is important and train them how to do it. I am building a discipline within the company and a team to accomplish the mission.

San Jose, Ca, Us

Manage a high-end portfolio of technical clients (Google, Adobe, Salesforce, PayPal...) achieving highly effective and growing Research Operations programs through consulting on research study design, build, and analysis, and the development of corporate programs improving standardization, democratization, benchmarking, data sharing, and related ResOps topics.

Stamford, Connecticut, Us

Short-term contract to provide user research for emerging MVP mobile project.

Armonk, New York, Ny, Us

Promoted to the top technical level within IBM! Responsible for a breadth of user research driving web design and design systems, training and guiding teams in effective, state-of-the-art research methods and tools, and the managment of supporting vendors, contractors, and tools. Highlights• In one year alone, conducted and/or consulted on nearly 100 projects, completing 50 usability tests, 33 A/B tests touching 2.5 million users, and many surveys.• Envisioned and led the development of a tool designed to reach every corner of IBM-- the User Research Library, which offers any IBMer real-time access to user research studies and key recommendations for improving customer journeys at every level.• Working to tie all research recommendations directly to agile work tasks to track results and effectiveness of research. • Authored and lead training of qualitative and quantitative research methods with focus to moderated and unmoderated usability, A/B testing, and survey development.

Armonk, New York, Ny, Us

Designing delightful user experiences through user research and design, and driving internal programs supporting research efforts. Highlights• User research guided the IBM web design team, resulting in six W3 Gold and Silver awards.• Consistently sought out by teams to design, lead, teach, and perform small and large UX research projects.• Combined related distributed data to define Best Practices for IBM’s core Design System and the customer journey.• Defined, collected, and analyzed CSAT and NPS data from 100s of thousands of customers.• Analyzed web metrics to define quality study targets and and study parameters, allowing for measurable results.• Produced a variety of materials, on and off the web, guiding self-help user research methods across IBM.• Managed multiple projects and venders across multiple diverse web teams within an agile development framework.

Denver, Colorado, Us

Course designer, teacher, and mentor for two courses, one on user research and one on web design and development. Both courses focus on leadership through practical application - students learn through doing.

Palo Alto, Ca, Us

Created and directed Web Usability and Customer Feedback Programs for Sun’s global web properties. Lead cross-functional staff, consultants and vendors, resulting in improved overall site effectiveness and usability ranking from 10th, according to independent assessor SiteIQ, to the #1 position, through four integrated programs: Customer Lifecycle, Usability, Best Practices, Customer Feedback.Highlights: • Modeled dozens of user stories, detailing needs, processes and pain points, designing toward a rich customer experience. Work products included workflow diagrams, use-cases, wireframes, mockups, prototypes, layout and graphic design, architecture supporting design, and user testing plans and reports. All resulting UIs were user-driven and user-tested. • Reduced costs for usability evaluation from $22,000 to $4,000 per study. • Engaged approximately 300 customers per year. • Generated and evaluated over 300,000 customer ratings and 25,000 user comments, moving stakeholder awareness of customer needs from under 4% to over 60% in one year, resulting in a growing customer advocacy. • Developed initial baseline values and ongoing measures and metrics for setting web-related corporate goals and monitoring success. • Creatively integrated user experience programs with other key programs. Example: targeted search queries or selected user feedback comments automatically channeled to live-chat with sales reps, resulting in real-time sales.

London, Gb

As Program ManagerAssumed program management functions for 19 Media Services projects, resulting in $4.5 Million in savings for the Marketing Resources Media Group through careful project management and direction. Provided project and operations management for the development and deployment of advanced interactive kiosk systems resulting in 22 successfully piloted Denver-based units (targeting a $40K/month/unit net profit during operation). Produced migration deployment and productization plans.As Member of Technical StaffPerformed customer experience modeling, information design and architecture, page layout, graphic design, usability and general human factors for the Advanced Technologies Design and Usability Group. Completed customer needs analysis, heuristic, competitive and best of breed analysis for a range of award wining uswest.com web sites. Managed consultants and vendors in the production and launch of specified products. Authored online and in-print user help materials. Performed ergonomic and ADA compliance evaluations. Completed due diligence and competitive intelligence functions. Improved the corporate intellectual property portfolio, receiving multiple US Patents.Served as manager, lead developer or key contributor (performing design, prototyping, technical feasibility, and/or usability evaluation) on dozens of successful projects in a wide variety of technologies, often integrating them, including • eCommerce / Internet / Web • IP Telephony• Wireless• Speech Recognition• Global Positioning (GPS)• Interactive Television• Distance Learning• Virtual Team Collaboration• Networked Interactive Kiosks• Varieties of PDAsWell versed in a very wide variety of applications from general office to highly specialized tools for analysis, design, or production supporting the diverse needs of advanced technical design and development.

Denver, Co, Us

Designed and authored the Graduate Multimedia Program and later evolved the program into the University eCommerce Program. Taught 24 Masters-level courses, in the classroom and online. Honored twice with the University’s EXCELLENCE IN TEACHING AWARD and served as Lead Faculty Advisor for over a dozen graduate students, 10 successfully moving to careers in the field of eCommerce as a result.Courses Authored and Taught: • Electronic Commerce• Planning & Designing Web Initiatives• Web & Media Development Technology• Authoring of Web & Media Applications• Digital Video Post-Production• Business Issues in eCommerce• Asset Acquisition & DevelopmentAdditional Courses Taught:• Human-Computer Interaction• Internet Concepts and Topics• Current Computing Issues• Applied Systems Analysis• Database Concepts• Systems Analysis and Design• Technical Writing

Me, Software Engineering - Project Management And Ux/Human Factors

Bs, Computer Information Systems: Summa Cum Laude

Ba, Theology, Psychology/Business