Founder of Carthage Magazine, Tunisia’s first and largest premier English general-interest publication. The Magazine strives to provide readers with the most diverse and reliable source of news and information about Tunisia to be found anywhere.As Managing Director and Editor-in-Chief of CM, my role includes managing a team of freelancers and 10+ contributors, meeting with relevant stakeholders, forming partnerships with community organizations and leaders, reviewing legal documents, and representing CM in the media.

Perform previously mentioned, regular Web Solutions Specialist duties and: ➢ Leading junior support technicians and participate in their ongoing training➢ Tasks dispatching and time management➢ Ensure achievement of service level agreements (SLA’s)➢ Process documents and guidelines writing➢ Provide senior management with monthly reports➢ Identify complex customer issues and provide potential workarounds➢ Coaching & mentoring role

Web Solutions Specialist at Web Hosting Canada, a leading Canadian owned and operated web solutions & IT services provider based in Montreal, Quebec. The company has a team of experienced and passionate web professionals providing businesses with the means to succeed online. My responsibilities include, but are not limited to:➢ Provide in-depth technical support through multiple channels.➢ Research, diagnose, replicate and troubleshoot technical issues (often requiring strong web-related skills)➢ Manage, register and transfer domain names. Assist clients with DNS-related issues.➢ Work closely with SysAdmins to ensure the smooth operations of all servers (shared, cloud, and dedicated)➢ Web hosting control panels administration such as WHM, cPanel, Plesk.. ➢ Create, develop, and manage different types of websites through a web-help service➢ Install/Renew SSL certificates➢ Perform web hosting account transfers➢ Maintain a consistent look and feel throughout all web properties➢ Deliver and/or support the delivery of CMS training to customers as needed➢ Perform security audits and address escalations via documented processes and procedures, including replicating the issue when possible and performing all due diligence

Developed a website with taking care of the SEO aspect.

My main responsibilities are to manage social media accounts, develop and manage web sites.