As a seasoned Product Manager, I excel in driving product innovation,optimizing lifecycles, and enhancing user experiences through strategicleadership and cross-functional collaboration.✦✦✦ Specialties ✦✦✦➢ Product Lifecycle Management➢ Customer Experience Enhancement➢ Requirements Gathering➢ Revenue Growth➢ Agile Project Management➢ Cross-Functional Team Leadership➢ Product Roadmap Development➢ Data Analytics & Reporting➢ Partnership DevelopmentWith a proven track record of success, I bring valuable expertise in thevarious organizational areas.✦✦✦ Key Strengths ✦✦✦Strategic Product Development: I specialize in developing strategicproduct roadmaps for analytics, focusing on annual and triennial projectionsto enhance dashboard deployment, data integration, and reportingcapabilities. I have a knack for identifying and recommending potentialstrategic partnerships to augment data and mature analytics within productofferings.Cross-Functional Coordination: I am adept at coordinating with cross-functional teams to oversee the entire product lifecycle from conception tolaunch, ensuring alignment with business objectives and customer needs. Myexperience includes planning, requirement analysis, development, testing,and performance evaluation.Moreover, I have a proven track record of driving revenue growth,streamlining client onboarding processes, and expanding productfunctionality to ensure consistent timely delivery of projects and surpassstakeholder expectations.Additionally, my ability to synthesize market data and client feedbackdrives product strategy and performance metrics analysis, fostering aculture of collaboration and innovation.Let's Connect!
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Product Manager: Analytics And Business IntelligenceAcs Technologies Jan 2021 - Jan 2024Florence, Sc, UsIn my most recent position, I develop strategic product roadmaps foranalytics, focusing on annual and triennial projections to enhance dashboarddeployment, data integration, and reporting capabilities. During thistenure, I identify and recommend potential strategic partnerships to augmentdata and mature analytics within product offerings.I coordinate with cross-functional teams to oversee the product lifecyclefrom conception to launch, including planning, requirement analysis,development, testing, and performance evaluation. Additionally, I negotiatecontracts, establish pricing, and prioritize product specifications withvendors, ensuring alignment with organizational goals and market needs.A small selection of my achievements includes:- Received rapid promotion from Project Management Consultant to PrincipalProduct Owner to Product Manager.- Enriched user experience for approximately 30K clients by modernizingGiving Analytics.- Identified 1K prime candidates for transition to new and improved productofferings by conducting a companywide evaluation of 7.5K legacy clients. -
Senior Product OwnerAcs Technologies Aug 2020 - Jan 2021Florence, Sc, UsDuring this tenure, I directed the entire product lifecycle, from concept tomarket launch, aligning with business objectives and customer needs. As apriority, I owned and prioritized the product backlog to streamline thedevelopment process. I orchestrated team resource allocation, ensuringsuccessful approval of usage and optimal productivity.Additionally, I devised implementation strategies for new featureintegration, detailing execution plans and technical specifications. Infacilitating Agile ceremonies, including sprint planning and retrospectives,I aimed to elevate team collaboration and efficiency. I also engaged withsales personnel to uncover and overcome sales challenges, bolstering teameffectiveness and product marketability. Furthermore, I addressed high-priority client issues to maximize customer retention and satisfaction.The contributions from this role were:- Drove product revenue growth from $1M to $2M by executing productenhancements and market positioning efforts.- Slashed new client onboarding time from two weeks to one that improvedclient satisfaction and operational efficiency.- Expanded accepted shapefile formats from two to five, leading towarddiversification of product functionality and user base.- Cut product backlog by 60% and accelerated time-to-market for criticalproduct updates and features.
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Project ManagerWorkbridge (Denny'S) & Vaco (Fidelity Information Services) Dec 2019 - Aug 2020Here, I headed end-to-end project lifecycle phases, ensuring timelycompletion while maintaining impeccable build quality and safety standards.I took the initiative to develop projects and managed budget allocations andperformance metrics. Additionally, I coordinated cross-departmental teams toaddress project challenges and mitigate risks.Through negotiating contracts with third-party vendors, I ensured alignmentof project deliverables with stakeholder expectations. Furthermore, Iconducted workshops and meetings to gather requirements and feedback.Please note the following highlights of this tenure:- Provided valuable state and regional data insights by formulating andpresenting a real-time sales map for Denny's.- Expedited communications and saved ~two hours per week for projectmanagers by introducing MS Teams to PMO leadership.- Recorded successes and presented recommendations for future initiatives bygenerating comprehensive project reports.- Scheduled and led stakeholder meetings to ensure clarity on projectdeliverables, timelines, and conflict resolution.- Boosted user engagement and feedback integration into project planning byfacilitating requirement-gathering workshops.
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Implementation Project ManagerKemberton Nov 2017 - Dec 2019Franklin, Tn, UsFor this role, I delivered leadership to various cross-functional teams inproject planning and execution, ensuring timely delivery of productmilestones. As a key player, I synthesized market data and client feedbackto drive product strategy and conducted performance metrics analysis. Here,I crafted detailed product documentation to articulate feature roadmaps andproduct offerings to stakeholders.Additionally, I orchestrated design meetings to align internal departmentvisions and decisions. Moreover, I fostered client relationships to collectbusiness requirements and market trends, tailoring product development tomeet those needs. Lastly, I streamlined internal processes to enhanceproduct delivery and boost client satisfaction.The key successes of this tenure were:- Accelerated data exchanges by supervising the entire onboarding processfor nine new clients.- Achieved an 80% optimization rate by steering data entry automation forMotor Vehicle and Workers' Compensation claims.- Secured annual cost savings of $100K by directing successful FTP solutiontransition for 90 clients. -
Project ManagerMission Health Feb 2014 - Nov 2017North Carolina, 28801, UsDuring this tenure, I directed comprehensive management of 15 clinicalanalytics applications, overseeing their development, training, anddeployment to enhance client operations. As a superuser and primary trainerfor the PMO software, Daptiv, I facilitated team proficiency and softwareintegration into daily workflows.Moreover, I coordinated the largest data migration to Cerner's HealtheIntentPlatform (2015), integrating multiple electronic medical record systems across abroad network of clinics and hospitals.Here are the achievements for this role:- Orchestrated the deployment of 15 clinical analytics applications,significantly improving client service delivery and operational efficiency.- Steered and navigated Cerner's Population Health Solutions project fromstart to completion with a budget worth $5M to enable cost-effectiveexecution and resource optimization.- Led the historic data onboarding to Cerner's HealtheIntent Platform,involving 16 EMRs, 120 clinics, and 6 hospitals, setting a benchmark forfuture integrations. -
InternArvato Digital Services (Germany) Feb 2011 - Aug 2011Assisted the Security team in performing a security audit for the Microsoft client. This included regular meetings with leadership and review of processes throughout 2 location in Germany and 3rd location in the US.Also put together a test scenario for and facilitated the test of the Business Continuity Plan.
Benjamin Hayes Education Details
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Montreat CollegeGeneral
Frequently Asked Questions about Benjamin Hayes
What is Benjamin Hayes's role at the current company?
Benjamin Hayes's current role is Data-Driven Product Innovator | Driving Value and User Experiences ThroughStrategic Leadership.
What schools did Benjamin Hayes attend?
Benjamin Hayes attended Montreat College.
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