I contributed to enhancing the company’s brand image by designing professional email signatures using Adobe Illustrator and Klaviyo. Additionally, I developed a dynamic Tableau dashboard integrated with SQL and Excel spreadsheets to identify and address product issues and customer reviews more efficiently. To streamline customer support, I automated ticket workflows from emails into Trello and Jira, significantly improving response times and enabling the resolution of 80 inquiries within a 2-4 day period.

As an Orientation Leader at UC Berkeley, I had the privilege of guiding and mentoring incoming students through one of the most transformative experiences of their college journey. This role was a life-changing and unforgettable highlight of my college career, where I honed essential skills such as public speaking, advising, mentoring, and effective communication. I successfully fostered a tight-knit community within my orientation group, creating strong, lasting bonds among members. Through this experience, I met incredible individuals and gained invaluable knowledge that has shaped my personal and professional growth.

I efficiently managed order processing through phone and online platforms for pickup and delivery services, ensuring high-quality beverage preparation by inspecting ingredients and responding promptly to customer inquiries. Additionally, I operated cash registers for smooth payment transactions and provided customers with menu information upon greeting them. I also maintained a clean work environment, keeping countertops, drink preparation tools, and utensils orderly.