Ben Holewinski Email and Phone Number

• Write use cases, test execution, Jira defect tracking, and resolution writing• Analyze manual test cases for web automation• Attend client meetings and conduct Scrum• Manage a small team of offshore Automation Test Engineers• Maintain critical infrastructure for automation and manual test teams including SQL and Oracle databases• Work in ERPs: Oracle, Deltek, SAP• Perform manual issue and release testing for WEB and Desktop applications• Provide technical training

• Provide frontline support for all Level 1, 2, and 3 issues• Meet with customers both remotely and at customer sites• Write SQL to assist with resolution of customer database issues• Analyze support issues to identify, document, and classify defects for routing to proper departments• Conduct confirmation testing to ensure resolution meet customer expectations• Maintain customer-facing documentation including release notes and help documentation• Send bulk customer release and alert notifications for all products• Manage a small team of developers to assist in issue resolution of legacy products• Manage a small team of interns to assist with moving and updating help documentation between Desktop and Web applications

• Design and maintain test automation framework for Desktop application.• Analyze manual test cases for automation.• Write tests utilizing Selenium WebDriver and Postman for Web application.• Assist in manual release testing.• Review and update technical and business documentations.• Perform R&D on Tools and Testing Technologies.• Application development utilizing Java, Visual Studio Code, and Tortoise GIT

As an intern, it was my responsibility to assist in a re-write of outdated automation test scripts for a QA software product.

Re-designed and updated a non-profit website. Assisted in implementing a content management system and e-commerce application. Analyzed beta site for errors and missing content. Wrote documentation for updating and maintaining website.

Worked with Novell, Power School and Skyward Software Suite. Maintained a multi-million dollar budget for Technology, Library, and Pupil Services. Balanced over 100 financial accounts and reported to the Wisconsin Department of Public Instruction. Engaged in daily communication with staff, community, parents, and businesses. Assisted in maintenance of District computer systems.