Benjamin J. Holvey Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Covington, Kentucky, Us

Summary: Guided Salesforce projects through the full implementation life cycle, from kickoff and discovery to training and go-live• Led cross-functional project team through project kickoff meetings and discovery sessions to gather business requirements• Developed business process workflows, user journey/story maps, etc. to validate functional requirements and design proposal• Built and configured Salesforce orgs, apps, objects, fields, packages, processes, profiles, and users to meet project objectives• Conducted sprint planning, sprint review (demo), and PM status meetings to ensure project stayed on schedule and in scope• Prepared test scripts, facilitated user acceptance testing, solicited feedback, and completed remediation to ensure client satisfaction• Managed deployment and data migration; drove project to go-live; promoted adoption through training and post-go-live support

Cincinnati, Oh, Us

Summary: Took ownership of our Sales Demo environment to maximize adoption and usability across the Sales organization• Ran an imaginary company (hiring, firing, payroll, performance reviews, etc.) in order to generate realistic Sales Demo data• Managed special projects and soft launches with cross-functional teams from Marketing, Product, Sales, and Training• Gathered user requirements, wrote user stories, led sprint planning, and managed backlog and grooming activities• Partnered with stakeholders across the Product organization to integrate new feature sets into Sales Demo• Partnered with stakeholders across the Sales organization to develop Sales Demo strategies and talk tracks• Acted as a liaison between Sales and Product in general

Cincinnati, Ohio, Us

Summary: Managed technical support requests and led annual maintenance projects for client applications• Coordinated a team of developers to fulfill business requirements for annual maintenance projects• Guided annual maintenance projects from discovery to completion and ensure client satisfaction• Fielded and resolved technical support requests from clients using the Salesforce Service Cloud

Cincinnati, Ohio, Us

Summary: Partnered with colleges and universities to recruit, qualify, and retain students with our industry-leading education technology; worked with 50 business contacts from 35 accounts at 20 different institutions in each of the following areas• Social: Forged personal relationships with each of my business partners• Sales: Encouraged the renewal of contracts and pursued upsell opportunities with my accounts• Strategy: Consulted on best practices to maximize the value of our products in meeting client recruitment and retention goals• Support: Coordinated issue escalation and resolution; performed troubleshooting and user acceptance testing • Service: Provided maintenance and training services to my client base

Mclean, Va, Us

Summary: Developed and supported custom applications on the Salesforce platform for various government entities• Integrated Google charts with a Salesforce finance tracking application for the Department of Health & Human Services• Designed and coded a custom progress report with Visualforce pages for the Department of Health & Human Services• Designed, coded, and tested a community service module for SchoolForce, Acumen’s cloud-based SIS for K-12 schools• Liaised between SchoolForce development and support teams, improving communication and efficiency of defect handling• Supported SchoolForce adoption by communicating with school administrators and technology directors, investigating bug reports, and writing patches

Mansfield, Ohio, Us

• Graphically synthesized data on the local housing market to identify significant trends and recommend government intervention• Revised local government reports on stewardship of federal grants and vision and strategies for community development• Conducted a study of municipal loan programs in Ohio in preparation for the creation of a similar program for Mansfield• Performed historical reviews of housing rehabilitation and demolition projects for the Ohio Historic Preservation Office• Prepared specifications of housing rehabilitation projects for private contractors

Cleveland, Oh, Us

• Tutored high school students in calculus and graded calculus homework and projects• Delivered lessons on writing, internet research, and avoiding plagiarism• Collaborated with other student-teachers on best practices in teaching

Mathematics, B.S.; Philosophy, B.A.

Master Of Divinity - Mdiv, Theology/Theological Studies