Ben Horbul Email & Phone Number

Kent, Washington

Ongoing duties from previous position with current focus on endpoint support.-- Performed OS level troubleshooting from Windows 7 to Windows 11 and Server 2003 and newer-- Technical support and administration for software products including Autocad, Solidworks, Microsoft 365 Apps, Citrix Worksapce, Adobe Products, QAD, and Dynamics AX.-- Utilizing cloud based software including Intune, Azure, Entra, Exchange Online, Teams, Sentinel, Defender Online, Code42 Incydr, DevOps, Teamviewer, and Citrix Cloud.-- Performing application upgrades and software deploying using SCCM and Intune

Kent, Washington

Primary Duties: -- Endpoint Support and Management in a Hybrid MECM and Intune environment ( formerly SCCM )-- Tickets using Microsoft Service Manager-- Writing Scripts for management and deployment of new software using batch and Powershell.-- Deployment and administration of Code42.-- Creating and managing accounts using Active Directory, Azure AD, Exchange, Lync/Skype/Teams and Dynamics AX.-- Supporting end-users in both Citrix and Terminal Server environments.-- Supporting users of Solidworks, Autocad, Enovia, and other Microsoft Software.-- Support both local and global users via Telephone, Remote Control and TeamViewer-- Troubleshooting, Management and first line support for Windows Server systems. -- Working with third party support for hardware and software solutions-- Worked with multiple Windows workstations and servers with versions: Vista, XP, 7, 8 ,10, Server 2003 through 2019.

Kent

Desktop Support-- Tickets using SC Service Manager-- Imaging new computers using SC Configuration Manager-- Writing Scripts for deployment of new software-- Creating and managing accounts using Active Directory, Exchange, Lync and Dynamics AX.-- Supporting end-users in both Citrix and Terminal Server environments-- Supporting users of Solidworks, Autocad, Dynamics CRM and Enovia PLM environments-- Support both local and external users via Telephone and Remote Control

Telephone and Helpdesk support for domain and webhosting clients of eNom and eNomcentralSupporting and vetting customers of NameJet Auctions

Bellevue, Washington, United States

As a floor staff, I performed cleaning, ticketing, and concession sales. Later moved from floor staff to Associate Manager. Managed multiple staff ensuring the load matched the attendance. Performed nightly counts of tills, inventory, and cash deposits. Operated and cleaned film projectors. Assembled and broke down film reels.

Game Projects:Freshmen: HeroSophomore Project 1: ApogeeSophomore Project 2: DistortionJunior Project: S.P.H.E.R.E.Senior Project 1: Mall ManiaSenior Project 2: Speed Trip

Built custom spec. computers and diagnosed computer problems on customer equipment.

Puyallup, Wa

Provided District wide technology support both via the Help Desk and onsite at schools throughout the district. Supporting a wide variety of hardware including Apple iMac, Windows PC, Wyse terminals and Palm Pilots. Assisted with the build of labs and deployments of computers with the construction of Emerald Ridge High School, deploying over 400 machine through out the new school. Performed lab administration and lockdown using Novell Zenworks and Office 2000 Deployment Kit. Worked with software including: Windows 95, 98, 2000, Citrix WinFrame, Novell Netware, and Groupwise email.

Puyallup, Wa

Provided Onsite Technical support at Gov. John R Rogers High School and reported to the Technology Support Center for the Puyallup School District.Provided first tier technical support for AV equipment and computer support for Apple, PCs and printers used by staff and in student labs. Transported equipment between the high school and technology center when physical repair was needed. Rebuilt computers and installed hardware upgrades in labs including larger hard drives, ram and cpus.