Benjamin Howie Email & Phone Number

Cisco adminstrator and Avaya phone system tech at West Point U.S Military Academy.

Provide customer service by acknowledging the customerIdentifying customer needsPromoting products and servicesAssisting with purchasing decisionsReceives and stocks merchandise

Maintain daily operations for customer on Nortel PBX platforms moves, adds & changes coverage for onsite Technicians when unavailable otherwise assisted in daily operations.Maintain and addressed billing issues when needed and training when necessary.Provide training on Nortel phone platform when necessary.Maintain all voice documentation for client locations.Upgrades Nortel phone to VOIP platform.Employed 384K ISDN backup for select IP Audio Codecs.

Maintain daily operations on all Nortel platforms and upgrades to VOIP platforms. Provided in - house moves adds and changes for all sites.Worked with vendors and carriers to provided stable environment. Updated all documentation as when needed for all sites. Worked with Help Desk when trouble tickets arrived and resolved. Maintained and addressed billing issues when needed.Upgraded client from digital Nortel sets to VOIP 1140E sets.Provided Verizon Centrex lines for fax and modem applications as needed for users.

Maintain daily phone operations moves, additions and changes as well as upgrades to VOIP solutions for all Cartier boutiques and main offices. Worked with carriers and hardware service providers on troubleshooting line problems for all Cartier boutique locations. Install new computer hardware as needed and training when necessary. Assisted setups of POS stations at Cartier boutiques.Troubleshoot HP Computers and network problems.

Provide Telecom relief for Verizon on site technician as needed. Provide MAC orders and training on Nortel platform for usersAlso provide training when requested. Duties also include in - house moves and troubleshooting and resolving T-1 issues.Connect Verizon Centrex lines for users as needed.

Telecom Tech performed adds move and changes on Siemens Rolm 9751 PBX & voicemail changes and provided user training when needed.Promoted to Telecom Supervisor for Scholastic Publishing Division. Duties include providing adds, moves and changes on Nortel PBX & Call center, working closely with other department managers for individual setups per department provided training for new users on Nortel platforms. Provided hands-on PBX and voicemail support for daily maintenance on Rolm and Nortel platform. Work closely with vendors with documented scopes of work on- site. Provide on -site surveys for upgrades and new installations. Setup and maintained VOIP for IT group between New York and Danbury IT Desk top Group. Upgraded videoconferencing units from Picture Tel to Tandberg for desk top setups. Setup users on Octel voicemail. Campus provided yearly reviews with telecom staff in Danbury. Provided user setup with Blackberry cell phones.Provided Centrex lines for PBX as backup .