Atos is going through one of the biggest transformations and organisational restructures in it's history.Main Responsibilities: • Overseeing the UKI Transformation Programme reporting directly to the COO • Facilitating the Transformation, Restructuring and Re-organisation of Atos UKI • Driving activities that challenge and drive down cost within the business • Working with the Executive Team to drive matrix cross-organisation squads moving Atos to a new mode of operationAdditional Responsibilities: • Working with Executive team members on the Strategic Cabinet Office relationship

Leading management activities of accounts in a wide variety of practises such as sales, service delivery, projects, operations and human resources. Deputising for the Client Executive when needed.Responsibilities include: - A main contact for the customer and ensuring high customer satisfaction - Account interface into the business including regular contact with senior management - Managing and ensuring consistent service operation for the customer - Driving improvements and efficiencies within operations- Ensuring the correct resources are allocated inline with projects and operations- Developing financial forecasts and managing P&L in line with Revenue/ Margin/ Cash targets- Increasing scope of delivery within the account- Managing compliance in commercial and legal requirements

In this role I was focused on the processes and supporting activities surrounding the Worldline UK&I sales team.Main Responsibilities included:- Being accountable for the Customer Satisfaction process for Worldline UK&I and parts of Central Europe.- Coordinating the Account Planning/ Business Territory Planning sessions- Identifying and bidding for Government frameworks - Identifying, qualifying and acting as Sales lead for small public sector opportunities- Projects supporting the development of sales activities such as bidding, sales governance and product cataloguing

My role is to help support the Sales and Bid teams with marketing requirements and external messaging, whilst also driving employee engagement through internal communications.What I deliver as part of my marketing activities:• Marketing & lead generation campaigns • Increase consistency of look and feel within bid work• Customer workshops• Sales collateral• Thought leadership articles• Video storyboarding and creation• Website content managementActivities within my communications role:• External communications such as press releases• Helping manage internal ambassador programme• Driving increased information sharing through multiple communication modes, including: - Bi-weekly Newsletter - Knowledge sharing through webinars - Hosting quarterly all hands call - Sales pitching programmeTo increase my marketing skill set I have also taken time to learn basic working knowledge of a range of creative software. This includes Illustrator, InDesign, Photoshop and various video editing platforms.

Responsibilities:Trading:- Assisting in achieving sales target- Analysis of weekly trading figures- Looking at market competitor price and propositions on a weekly basis to aid with tradingWeb Analytics (IBM Coremetrics/Google Analytics):- Collating data and producing weekly performance reports for the O2 Business website- Providing insight and recommendations for improvements- Path and Journey analysis to identify key improvement areas Webchat Management and Optimisation - Providing weekly summary of performance- Optimising proactive chat and button chat in order to deliver a better experience to customers- Increasing chat volumes and quality of chatsMerchandising:- Using data to analyse merchandising in key spaces across the O2 Business real estate- Assisting in making decisions on what shall be merchandised in the following weekNetwork Helpfulness Ambassador:- Creating an action plan to increase network customer satisfaction within the channel i operate- Central knowledge point for 400+ employees What I achieved in my time at O2:- More robust trading/ webchat reporting and analysis- A 3 fold increase in Webchat chat volumes through a change of process- Increased tagging of Data analytics across the O2 Business Shop website- Increased the propensity of customer chatting; in particular proactive chat volumes- Provided consistent merchandising insight, allowing for weekly updates of key real estate