It Technician
Current- Below are the summary of my task and responsibilities as Resolution IT:
- Provide technical support to staff or customers who use the company’s IT services or infrastructure.
- Identify and resolve incidents related to Windows 10 OS, mobile devices, network issues, software updates, data security and server maintenance.
- Report and escalate incidents to higher-level technicians or analysts if necessary.
- Use IT Technician tools such as Microsoft Partner, Autotask, and Duo to resolve and track incidents.
- Research and implement new ways to improve the company’s IT services or infrastructure.