Ben-Hur Yutuc Email & Phone Number

Central Luzon, Philippines

Dubai, United Arab Emirates

Below are the summary of my task and responsibilities as Resolution IT:• Provide technical support to staff or customers who use the company’s IT services or infrastructure.• Identify and resolve incidents related to Windows 10 OS, mobile devices, network issues, software updates, data security and server maintenance.• Report and escalate incidents to higher-level technicians or analysts if necessary.• Use IT Technician tools such as Microsoft Partner, Autotask, and Duo to resolve and track incidents.• Research and implement new ways to improve the company’s IT services or infrastructure.

Pampanga, Central Luzon, Philippines

As an IT ServiceDesk Specialist at TOA Global Inc, below are the day-to-day task we do:Building and preparing Computer units with Client’s specific installation such as setting up Virtual Machine, Bitlocker and Authenticator appsUtilizing the tools for both hardware and software repair such as Windows Troubleshooter, Command prompt, PowerShell and ClonezillaPerforming account creation, resets and edits using Microsoft Admin 365, Microsoft Azure and DirectoryAttending to meetings and sending direct email communications to Clients in Australian and New Zealand accountsConfiguring network settings and policies

Pampanga, Central Luzon, Philippines

The Technical Support Representative has the main task to help clients’ customers to resolve concerns in networking protocols, including cellular transmissions, standards, and protocols. This position requires daily customer contact through phone, chat, and email to determine the exact nature of a customer's technical concerns.Main Duties and Key Responsibilities:Provide support to consumers and small/medium-size businesses (SMB).Will provide basic technical support to customers by phone, chat, and email.Research customer concerns to find appropriate resolutions.Create and maintain case management records of daily problems and remedial actions taken, or installation activities.Interface with customers regarding other vendors' equipment to find solutions to customers' concerns.Develop training materials and procedures, or train users in the proper use of hardware or software.Create and maintain knowledge base articles to foster customer self-help tools available online.Additional duties as assigned.

Pampanga, Central Luzon, Philippines

240 hours on-the-job-training as the Assistant Graphic Designer in Boomering Incorporated located at Unit 1 Philexcel Retail Building 2, Philexcel Business Park, MA Roxas Highway 2009 Clark, Philippines.