Benjamin Wilson Email & Phone Number

Vancouver, Bc, Ca

Remote

I manage FreshBooks' AI Chatbot, which connects FreshBooks users to product knowledge, FAQs, and Support Specialists. I also document internal and external knowledge, processes, and systems.

Victoria, Bc

Victoria, B.C.

As Community Manager, I was responsible for managing Momentum's customer support channels. I responded to thousands of customer inquiries, created hundreds of help centre articles, recorded and edited dozens of product videos, set up various internal macros, and helped establish support processes.I also assisted with day-to-day operations, contributing to sales, marketing, and product launch initiatives. I gained experience in agile project management, copywriting, affiliate marketing, customer success, and enterprise sales.