Providing expertise in physical to virtual migrationsEnsuring IT processes and procedures are adhered to during migrationTaking a leadership role in various stages of the projectAssessing current infrastructure environment and making recommendations to various stakeholdersResolving technical issues as neededExtensive and detailed documentation throughout the project cycleUpgrading operating systems, consolidating applications and decommissioning of physical serversPerforming other duties as required

Successfully maintain the computer system of a Nova,Provide end-user support by resolving technical issues and providing technical assistance for allOperating system,Provide remote support through phone or end-user via phone,Set up new hires with equipment and appropriate access to the company’s system,Maintain all the business software applications,Implement, install, configure, monitor, trouble shoots and evaluate existing and new operatingsystems,Confer with database programmers, analysts or other system administrators,Direct technicians who are involve in diagnosing and correcting systems related to failures andperforming system management and determine logical solutions.

Daily use of Active Directory and Group Policies,Performed Wireless, Switch and Router configuration,Configured and installed all the company printers,Respond to customer’s problems (phone or email) within agreed to SLAs.§ Project 1: Configuration and installment of all the desktop of the company,§ Project 2: Develop, write and execute processes & procedures for datacenter,§ Project 3: Coordination of office 365 Migration for the Heart and Stroke Foundation Quebecbranches.

Customer service and support to studentsProvide campus visits for potentials students and familiesWelcome and support of new international studentsSupport for students with difficulties in certain subjects (math, computer science)