Nima Beheshti Email & Phone Number

Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Work with General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance.• Take an active role in the training and ongoing education of the selling team.• Promote an elevated customer experience by providing feedback and training through consistent coaching to sales associates.• Maintained sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends.• Provide product knowledge training, event information, policy and procedure updates, and ensure that merchandise opportunities are appropriately communicated to the merchant teams to support the selling effort.• Develop and execute activities that help promote a sales and service culture which includes but is not limited to hiring best-in-class associates.• Continually maintain a working knowledge of all company products, services, and promotions.• Assume responsibility for escalated customer inquiries and as needed provide on-the-spot coaching for successful resolution

Vancouver, British Columbia, Canada

• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.• Audited documentation to identify errors and documented findings for review and action.• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Delta, Bc

• Directed investigations to verify and resolve customer or shipper complaints.• Determined number of person hours required to complete assignments after reviewing scope of each project.• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.• Directed dispatching, routing and tracking of 43 fleet vehicles.• Evaluated and adjusted over 43 routes based on daily needs, available workers, traffic hazards and weather conditions.

West Vancouver, British Columbia, Canada

Shīrāz, Fars, Iran

Certificate, Internet And Web Technology, 2.96

Bachelor Of Applied Science - Basc, Information Technology