Benignus S Email & Phone Number

Chennai, Tamil Nadu, India

India

Salem, Tamil Nadu, India

• Having overall 10 years of Experience as Technical Support Engineer in electrical industry.• Take ownership of customer issues reported and see problems through to resolution• Research, diagnose, troubleshoot and identify solutions to resolve customer issues• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Developing the project scope of work, coordinating with subcontractors, and communicating with the client.• Conducting site surveys and developing site survey reports, which include the evaluation of existing conditions and recommendations for the design and approach based on the existing conditions, current codes, and the client design criteria.• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams • Provide prompt and accurate feedback to customers• Ensure proper recording and closure of all issues• Prepare accurate and timely reports• Document knowledge in the form of knowledge base tech notes and articles• Follow the SLA for issues with respect to the severity.

Bachelor Of Engineering (Be), Electrical And Electronics Engineering

studied

Diploma In Electrical & Electronics Engineering, Electrical And Electronics Engineering, 82%