Ben Innes Email & Phone Number

Cardiff, United Kingdom

Cardiff, United Kingdom

Senior Project Manager for leading Cell & Gene Therapy Software & Services provider - managing portfolio of projects ensuring client projects were successfully delivered to defined operational and technical requirements.

Cardiff, United Kingdom

• Project Manager for leading financial services provider. Managing critical projects, ensuring that projects were successfully implemented into business operations:
• Responsible for full project life cycle management including project planning, resourcing, development, supplier and subcontractor management
• Managing project costs, timescales, resources and risks.
• Resource management and forecasting to successfully deliver projects and services across various business streams.
• Excellent client-facing and consultancy skills, continuing to development and maintain exceptional customer relationships.
• Understanding and managing changes in response to customer requests and emerging project needs.

Cardiff, United Kingdom

• Managing a portfolio of business critical projects [£3.5m+] for education and innovation global leader:
• Managing business critical software development & organisation change projects to enable organisation to achieve 10 year strategic plan.
• Successful deployment of global transformation project enabling organisation to achieve growth forecasts and increased market share [£7m project cost].
• Repeated successful delivery of large and complex projects on time, to scope and budget.
• Working within a global context to lead the project team across international organisation.
• Proactively manage changes in project scope, identifying potential issues and devising contingency plans.

• Managing portfolio of projects, ensuring that successful ‘sales’ were converted into delivered solutions that met the client’s defined operational and technical requirements:
• Responsible for full project life cycle management including project planning, resourcing, development, supplier and subcontractor management
• Understanding and managing changes in response to customer requests and emerging project needs.
• Identifying and managing project costs, timescales, resources and risks and putting in appropriate plans/actions to mitigate project issues.
• Resource management and forecasting to successfully deliver projects and services across various business streams.
• Excellent client-facing and consultancy skills, continuing to development and maintain exceptional customer relationships.

South Wales

• Extensive experience managing concurrent large scale technical and organisational change projects across IT strategic development programme:
• Delivering projects with full organisational, operational and UK government impact across [£900m+] operation.
• Lead role on all aspects of the project development life-cycle from business requirements gathering and project planning through to testing and integration to BAU (business as usual).
• Delivering strategic objectives and addressing organisational changes, ensuring that both short and long-term benefit realisation was achieved.
• Management of project team resources with a continual focus on staff development, capability building and coaching.

South Wales

• Responsible for project management across global operations:
• Lead role in the operational merger between various global business units/functions creating new global service provision capability.
• Responsible for transitioning new business into global operations. Significant experience defining and implementing contractual service agreements - SLAs, OLAs, etc.
• Detailed resource management and forecasting to successfully deliver projects and services across global service delivery business – working in a global context.
• Financial cost and budget management - responsible for projects/services up to £1.5m.
• Planning and tracking full project lifecycle - matrix management of resources across global business.

South Wales

• Responsible for operations and service management [£10m+] in outsourcing division of global IT organisation:
• Full business case and bid preparation for commercial contracts. Responsible for development of service catalogues and standard costing model for emerging/start-up technologies.
• Management of 35+ operational staff in a busy and challenging working environment. Continually delivering services to strict SLAs, OLAs, etc..
• Responsible for the management of relationships with senior stakeholders, suppliers and key customers. Managing suppliers to ensure value for money and to create successful long-term partnerships.
• Constant focus on continual business and service improvement across commercial, operational and technical functions.
• Preparation of monthly performance figures, including: SLAs, KPIs, budgetary/financial reports.

South Wales

• Employed within the information management systems department:
• Responsible for the development of software to support the delivery of core business IT services.
• Development and operation of incident and change management lifecycle process.
• Close interaction with internal and external clients, investigating requirements and developing new or enhanced solutions.

South Wales

• Employed as a university summer placement:
• Project group member tasked with updating a UK government computer system with a focus on preparing the system for use by Government employees.
• System process testing, both batch (SQL/Unix), and online (Cool:gen) processes.
• Preparation of test plans and accurate recording of test data.
• Documentation of internal processes
• Development of instructions and operational manuals for use by other staff and Government employees.

Pgd, Management

PgD ‘Management’

Bsc (Hons) - 2:1, Information Technology & Business

BSc (Hons) Business & Information Technology

Hnd, Information Technology & Business

BSc (Hons) Business & Information Technology