• Researched and composed memos using LexisNexis QuickLaw and WestlawNext Canada on issues pertaining to fraud, theft, sexual assault, murder, duress, post-offence conduct and sentencing• Prepared ICBC personal injury settlement proposals after examining medical evidence and researching precedents via the “Personal Injury Quantum Service” tool in WestlawNext Canada• Spearheaded re-branding the website by creating several new layouts with the objective to increase professional presence on the web and attracting new clients• Organized and indexed over one-hundred thousand pages of disclosure, helping Mr. Swartz and his co-counsel maintain the utmost control over trial preparations

• Successfully obtained damages for my client for unlawful destruction of property and mental distress, and cleared client's obligation to pay for associated fees• Conducted initial screening interviews to obtain only the most relevant details from potential new clients in order to facilitate the expediency of the client intake process• Obtained valuable experience preparing for negotiation and trial proceedings before Ontario’s Landlord and Tenant Board• Thoroughly prepared and coached my client on negotiation proceedings, and provided timely and consistent updates on the status of his file• Worked with QLA administrative staff to ensure correspondence and court documents arrive professionally and on time

• Supported day-to-day office operations with professionalism and attentiveness to customer needs • Cleaned and detailed vehicles, ensuring their status exceeded customer expectations• Engaged in a variety of physically laborious projects, including building a parts-room extension, and painting the interior and exterior of the buildings• Successfully convinced the owners of a need for an online presence, and subsequently co-developed the written content for the company’s website to reflect an image of first-class customer service and industry expertise• Maintained the value of exceptional customer service in frequent customer interactions

• Authored clear and concise abstracts for senior editor review, and took ownership of editing articles prior to publication in the journal• Validated articles submitted to the journal for substantive compliance with the latest edition of the McGill Guide• Collaborated with the editorial team in timely delivery and publication of the journal