Benita Jackson Email & Phone Number

Atlanta, Georgia, United States

Staffing: Work with the General Managers and Recruiting to ensure staffing levels are maintained and to minimize hourly turnover.Review and maintain an applicant tracking systemAssist management team with maintaining staffingConduct on-board orientation of new team members. Ensure use, execution, maintenance and administration of the on-boarding process.Daily timekeeping monitoring; identifies and resolves exceptions and obtains appropriate approvals prior to closing payroll for the pay period to ensure accuracyPublish and post memos as requested by management. Maintain a “Read and Initial” communication system and ensure all employees periodically review.Ensure corporate reports are forwarded to Corporate Headquarters, such as payroll change notices, profile changesAssist management with recruiting efforts, which includes coordinating advertising mediums, scheduling and/or conducting interviews, processing new hires, and scheduling classes for training and SIDA training, coordinating drug testing and background clearanceEnsure OJI's are properly documented and sent to Corporate HeadquartersAssist with purchasing as directed by management. Ensure purchase orders and/or approvals are obtained as requiredAdheres to company policies and proceduresPerform other duties as assigned

Alpharetta, Ga

• Act as the front-line resource to provide customer service on the assigned account(s)• Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered• Monitor and manage account’s building, scheduling, and tracking responsibilities• Manage communication of all applicable loads to after-hours tracking and coverage teams• Help develop and execute the customer service expectations for all associated accounts• Respond to all customer emails within the expected time window of the customer• Provide best-in-class service/communication to assigned customers in an effort to grow the relationships• Monitor and manage account’s shipments to assure best practices are maintained• When applicable, manage account’s TMS/Portals to maintain best practices• Complete required training• “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements• Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer• Consistent communication with Account Managers and Operations Leads about growth opportunities• Perform other related duties assigned

Greater Atlanta Area

Managed a workload of high incoming call or chat volume using up to three-chat concurrency. Matriculated up to being a senior level support advisor. Keep and average chat response of 30 to 60 second reply. Provide technical support to customer using Apple branded hardware and software.

Atlanta, Ga

Manage small groups of 3-5 Giving assignments to cabin agents Drive teams to amd from aircraftsCleaning Aircrafts Interior Lavatories Galley Cabin SeatingSearching Aircrafts Looking for weapons Returning left items by passengers

Fairburn, Ga

Organize and update media listProof media letters and press releasesCreate agency websiteOrganize event and send media alerts to publications and mediaWebsite creation

Jonesboro, Ga

Clerical duties including answering phone calls, scheduling appointments, taking phone messages, checking and responding to emails.Assisting with preparing for presentationsAttending scheduled workshopsHelp facilitate presentation to a number of attendeesFollow up with attendees of sessionsTrouble shoot office equipment