Responsible for deploying, configuring, and maintaining over 1300 desktops and laptops, as well as over 200 laser and inkjet printers.Delegated work tickets as well as coordinate cross training events within the department.Served as part of help desk team, providing remote technical support to over 35 departments in 5 separate physical locations, including physicians. Acted as project team lead for a Human Resources PeopleClick project, which allowed internal and external access to job board and consolidated the application process, as well as other various health systems IT projects.Conducted tier-2 troubleshooting and repaired computer hardware, occasionally coordinating with various equipment vendors.Performed troubleshooting of MS Windows 2000/XP operating systems, as well as various office software applications, including but not limited to Microsoft Office Suite 2003/2007, Avega, Meditech, Internet Explorer, and various web-based applications.Implemented Altiris deployment software and PXE server to remotely deploy system images and software installations, streamlining data center operations.Maintained system images, ensuring that the operating systems and application software is up to date with all patches and service packs.Assisted in upgrade from Symantec Antivirus 10 to Symantec Endpoint Protection 11 and remotely deployed SEP client to servers and user workstations using the Symantec Console.Assisted with forest to forest AD Domain migration project of over 2500 Users and 1300 computers.Created and managed user network and email accounts within MS Active Directory and MS Exchange 2003.Administered DHCP scope maintenance and cleanup of stale entries.

Diagnosed and repaired Mac/PC with advanced tools and software, as well as upgrades and custom builds.Serviced many computers running Windows 9X/NT/2000/XP/2003/Vista and MacOS XGained excellent experience working under pressure with the public and small businesses.

Upgraded PC's and laptops from an NT environment to a windows XP environment.Provided hardware, software, and networking support to various customers in Orange County territory.Provided on-site problem resolution and installation services.