Benj D. Email & Phone Number

A seasoned BPO Professional for more than 16 years in Customer service, Training, Quality and Operations Management.Areas of expertise:• Managed and supported customer care for more than 16 years • Possessed strong leadership and management skills to work with the stakeholders and clients • Assessed and evaluated KPI to develop processes in meeting goals and targets • Collaborated with the client for curriculum and process improvement • Demonstrated ability to coach, provide effective feedback, mentor and develop action plans to maximize performance • Participated in cross functional meetings to review information received from and partner to define action plans that resolve issues and drive continuous improvement • Have a strong analytical, verbal and written communications skills • Passionate, flexible and adaptable in learning new things • Handled several teams of leaders for inbound, outbound and back-office line of business