Provides leadership, guidance and input for the overall user experience strategy for Lowes.com, mobile app and digital marketing products. Works through teams to ensure design strategies and standards are applied consistently across projects. Facilitates the collaboration of the team members with cross functional partners. Provides input for departmental budget and forecasting, and manages expenses associated with initiatives. Develops, coaches and grows user experience roles which include setting individual and team expectations, managing performance, identifying talent needs.

Manage, develop and direct a team of high performing Interaction Designers, Product Designers and Design Managers. Oversee user experience and interaction design deliverables, standards, protocols and working relationships with multidisciplinary teams. Develop and drive learning support programs and onboarding initiatives. Develop, execute and support UX strategy within the organization. Drive experience design standards for digital experiences that integrate within the Disney Parks, including experiences related to eCommerce, vacation planning, food and beverage operations, resorts, transportation and attractions.

Created and managed best of class experiences for vacation experiences associated with the Disney Parks and related properties. Partnered with cross-functional teams and leaders to support and drive vision. Grew and developed a highly talented team of Interaction Designers. Managed the creation of deliverables and innovate in mobile & responsive web design space.

Led a team of senior level User Experience Leads. Oversaw the creation, development and delivery of all aspects of user experience. Established and maintained working relationships with multidisciplinary teams. Worked with partners and leadership teams to define user experience practices within project lifecycles and the successful delivery of high quality products that integrate the Disney Park experience.

Establish user experience deliverables, standards, protocols and working relationships with multidisciplinary teams for multiple products including the Qualibria platform. Lead and manage theuser experience activities & deliverables for the eHealth Care Management web application. Manage the team of Interaction Designers as direct reports. Provide guidance, coaching and direction for junior members of the team.

Designed intuitive user interfaces and workflows for the eHealth population management web application.Created and refined use cases, scenarios, paper an interactive prototypes, storyboards, and design specifications. Contributed to overall product strategy through collaboration with product management. Partnered with UX team members to help establish UCD process within the organization.

Established and developed UCD practices and design methodologies for the full product line of company’s offering including, web applications, RIM, Android and iPhone platforms. Led, planned and implemented user research activities for all platforms. Supported all three revenue verticals feature enhancements establishing design standards in an agile development environment for co-located teams. Participated in company strategy initiatives to support client services relationships and the analysis and development of new markets.

Developed, set strategy and led user experience vision at the program level. Directed the creation and definition of IA deliverables, including: site maps; process flows; page flows; wireframes; use cases; and functional specifications. Provided creative leadership, mentor and direct other IA’s.

Led and managed all activities related to bringing the product to market from concept through release. Defined and articulated an overall vision and strategy for the product. Analyzed markets,evaluated technologies; developed feature definitions and implementation plans. Led a cross-functional team to envision and execute new product features. Outlined all necessary business planning, development,implementation, and partner/internal education requirements. Collaborated with teams to define user interaction for future releases of the AOL Instant Messenger application and related social media properties. Documented all UI requirementsincluding wireframes, workflows and applications screens. Collaborated to develop the future design process to accommodate faster design and development cycles, and implement more effective user research. Led development of personas and user research for AIM related products

Led the development of design templates, style guide, training, usability facilities, and infused user experience methodology into a new SDLC. Organized, managed, and mediated usabilitystudies for various web applications & corporate web site redesign. Educated and collaborated with business owners and developers to define brand standards and create design guidelines. Designed user interaction, for portal project using information architecture skills and processes. Created and executed user experience design and usability strategy.

Collaborated with teams to design, prototype and test user interfaces for multiple web applications. Directed, coordinated & administered usability testing activities including cognitive or think-aloud walk-throughs, heuristic evaluations, focus groups & ethnographic studies. Developed UI guidelines and standards for new and existing call center applications. Documented workflow interactions, wireframes & design requirements.

Prototyped and designed the UI for the entire MANTAS product line of workflow-based web applications. Developed user interface guidelines & provided interaction design support to product development teams. Implemented designs and developed user interface using HTML, CSS, JavaScript and Design skills in HomeSite, and Photoshop. Managed project implementation for the development of Equity Trading & Market Making product. Documented UI requirements and designs through the Rational Unified Process.

Established interface standards with requirements documentation. Implemented and oversaw UI development using HTML, XML, XSL an in the Microsoft Visual Interdev environment. Worked with ASP developers to develop functionality. Mentored and taught coding standards to interface developers.

Designed, developed and updated layout for direct marketing advertisements using graphic design skills, VPD and FDO91. Created web graphics and animations. Tracked, managed andsupported the production of projects.

Designed, updated and maintained user information using HTML, Java Script and Photoshop skills for www.cae.wisc.edu. Coordinated an 11-team organization to work together for theimplementation of content development.

Developed and executed marketing strategy using self developed market research. Directed advertising campaign and publicity by use of radio ads and publicity events.