Benjamas Krutpoon Email & Phone Number

Bangkok City, Thailand

• Worked as a technical advisor and problem solver for clients and participated in projects regarding business logic, process description, and improvement.• Resolved the common incidents following the guidelines and escalated the issues to Developing/System Team, and coordination between users to ensure full resolution of issues.• Created workaround procedures when standard procedures failed and ensured that issues were resolved in a timely manner.• Mapped client requirements to application functionality, identified gaps, created program specifications, and defined test cases.

Bangkok Metropolitan Area, Thailand

• Developed website mock-ups for clients to ensure quality control and client satisfaction before the project development phase.• Assisted senior web developers by supporting design and coding.• Joined client meetings to learn about the development of project scopes.• Assisted in testing and deploying Web applications.

Bangkok, Thailand

• Updated the version of the Queuing Management System (QMS) for the Bank Queuing machine.• Monitored the performance of servers, network components, and system interconnections and escalated the issues that needed further support.• Provided support to resolve customer issues in a timely and effective matter via the phone.

Bangkok, Thailand

• Worked as web developer. • Collaborate with teammates to redesign and develop an existing website.• Updated new technology and content for existing website.