Benjamas Krutpoon Email & Phone Number

Bangkok City, Thailand

• Worked as a technical advisor and problem solver for clients and participated in projects regarding business logic, process description, and improvement.
• Resolved the common incidents following the guidelines and escalated the issues to Developing/System Team, and coordination between users to ensure full resolution of issues.
• Created workaround procedures when standard procedures failed and ensured that issues were resolved in a timely manner.
• Mapped client requirements to application functionality, identified gaps, created program specifications, and defined test cases.

Bangkok Metropolitan Area, Thailand

• Developed website mock-ups for clients to ensure quality control and client satisfaction before the project development phase.
• Assisted senior web developers by supporting design and coding.
• Joined client meetings to learn about the development of project scopes.
• Assisted in testing and deploying Web applications.

Bangkok, Thailand

• Updated the version of the Queuing Management System (QMS) for the Bank Queuing machine.
• Monitored the performance of servers, network components, and system interconnections and escalated the issues that needed further support.
• Provided support to resolve customer issues in a timely and effective matter via the phone.

Bangkok, Thailand

• Worked as web developer.
• Collaborate with teammates to redesign and develop an existing website.
• Updated new technology and content for existing website.