Benjamen Bennett Email & Phone Number

Greenville, Sc, Us

Oklahoma City Metropolitan Area

Embodied Fabletics culture and values, delivered unparalleled customer service by showcasing extensive product knowledge. Offered timely feedback which enhanced team performance and elevated customer satisfaction. Increased average Units Per Transaction effectively grossing higher sales per order. Educated leads and customers about the Fabletics VIP membership, leading to repeat business. Met and exceeded personal Average Order Value (AOV) goals.

Oklahoma City, Oklahoma, United States

Demonstrated exceptional communication skills by promptly resolving SaaS inquiries from a diverse group of e-commerce merchants through the Zendesk platform.Proactively identified and escalated "bugs" to the Engineering Team, ensuring quick resolution and minimizing potential disruptions.Fostered collaborative relationships with direct peers and cross-functional team members, contributing to a harmonious work environment and successful project outcomes.Played a pivotal role as a key… Show more Demonstrated exceptional communication skills by promptly resolving SaaS inquiries from a diverse group of e-commerce merchants through the Zendesk platform.Proactively identified and escalated "bugs" to the Engineering Team, ensuring quick resolution and minimizing potential disruptions.Fostered collaborative relationships with direct peers and cross-functional team members, contributing to a harmonious work environment and successful project outcomes.Played a pivotal role as a key supporter during a successful M&A process, effectively assisting in its smooth execution. Show less

Seattle, Washington, United States

Within seven months I was promoted to lead a team of Partner Support Consultants (formerly Agent Care). Lead with integrity by demonstrating and coaching how to handle difficult phone and email conversations. De-escalate situations where the customer asks to speak with a manager. Respond publicly and professionally to complaints posted on social media as well complaints submitted to the Better Business Bureau (BBB). Represent Zillow brand at conferences, events, and product launches… Show more Within seven months I was promoted to lead a team of Partner Support Consultants (formerly Agent Care). Lead with integrity by demonstrating and coaching how to handle difficult phone and email conversations. De-escalate situations where the customer asks to speak with a manager. Respond publicly and professionally to complaints posted on social media as well complaints submitted to the Better Business Bureau (BBB). Represent Zillow brand at conferences, events, and product launches. Turn on the lights by educating and empowering consultants. Encourage and inspire peers to network, learn, and take big swings in their careers. Actively listen to feedback, concerns, innovations, and suggestions and deliver that information to Senior Leadership. Show less

Seattle

Handle inbound phone, text, and email inquiries from advertising and non-paying real estate professionals. Point of contact for all things Zillow related. Provide exceptional customer service by being a subject matter expert, anticipating the needs of the customer, and collaborating with peers.

Charleston, South Carolina Area

Responsible for daily management and smooth operations of the Harbor Side hotel and the Beach Club resort which are both a part of the Charleston Harbor Resort and Marina. The Harbor Side and Beach Club features 125 and 92 guest rooms, respectively. The Beach Club is a proud affiliate of The Leading Hotels of the World, and I am skilled in providing top-tier luxury service with the ability to abide by the LHW standards.Oversee a team of individuals in different departments including:… Show more Responsible for daily management and smooth operations of the Harbor Side hotel and the Beach Club resort which are both a part of the Charleston Harbor Resort and Marina. The Harbor Side and Beach Club features 125 and 92 guest rooms, respectively. The Beach Club is a proud affiliate of The Leading Hotels of the World, and I am skilled in providing top-tier luxury service with the ability to abide by the LHW standards.Oversee a team of individuals in different departments including: Bellmen, Concierge, Front Desk Agents, PBX, Pool Attendants, Shuttle Drivers, and Valet. Specialize in training and on-boarding specifically the new hires for the front desk department. Teach and connect through peer learning. Interact with numerous departments, relay pertinent information, and delegate tasks quickly and seamlessly. Proactively plan and execute arrangements for influx of guests such as business meetings, special events, and weddings.Anticipate guest's needs by being aware and making notation of pre-arrival requests. Follow up and empathize with guest's that have experienced challenges during their stay and offer service recovery. Connect with guests by being inquisitive, personal, and polite. Extensive knowledge and utilization of Opera PMS system on a daily basis. Show less

Charleston, South Carolina Area

Rider of a tricycle "bike taxi". Approach patrons professionally and sell rides while representing company as well as City of Charleston. Interact with locals, tourists, and industry executives. Secure repeat customers by providing a service with a smile and establishing a relationship. Utilize various sales techniques and ensure the patron is transported to their desired location safely.

Acted as first point of contact for guests and vendors alike at a Four Diamond property in Charleston, SC. Secured walk-in, phone, and email reservations and reacted in a courteous and professional manner. Had and still have knowledge and familiarity with Opera PMS. Treated each guest like a VIP, and provided extensive knowledge of the inn and the City of Charleston such as: boating excursions, bus/carriage/culinary/house/walking tours, general points of interest, and restaurant and dining… Show more Acted as first point of contact for guests and vendors alike at a Four Diamond property in Charleston, SC. Secured walk-in, phone, and email reservations and reacted in a courteous and professional manner. Had and still have knowledge and familiarity with Opera PMS. Treated each guest like a VIP, and provided extensive knowledge of the inn and the City of Charleston such as: boating excursions, bus/carriage/culinary/house/walking tours, general points of interest, and restaurant and dining recommendations. Assigned housekeeping boards and interacted with housekeeping team to ensure highest level of cleanliness in rooms and throughout the inn. Operated as a team player, covered for colleagues when necessary, and handled sensitive information with discretion. Hosted the Wine and Cheese Social Hour, cleaned rooms on occasion. Remained on the schedule after getting a different job and continued to assist when requested. Show less

Utilized SalesForce CRM to sell services to new and repeat authors in order to assist them in achieving their publishing goals. Responded to inbound phone calls and emails, as well as reached out and established a relationship with new leads. Learned in detail about the independent publishing process, and was able to relay the acquired information to curious or confused customers.

Charleston, South Carolina Area

Promoted from Guest Services Agent to Guest Services Manager within three months. Oversaw a team of front desk agents and night auditors. Acted as a point of contact for guest feedback. Handled guest and vendor requests promptly and efficiently. Created the front desk schedule and offered flexibility for part-time and full-time employees.

Bachelor Of Science (Bs), Hospitality Administration/Management

Activities and Societies: Intramural Basketball Majored in Hospitality and Tourism Management

General Studies