Benjamen Clark Email & Phone Number

Rhode Island, United States

Johnston, Rhode Island

● Monitored and tracked a portfolio of hundreds of technology projects from all areas of the bank and assisted its transition from Microsoft SharePoint to ServiceNow including remapping applications and configuring dynamic and automatic reporting to project stakeholders● Programmed a tool for my team to more easily create project and task records in ServiceNow, reducing the time required to fully populate a record from over half an hour to under ten minutes and cutting the total portfolio cut-over time by over half● Automated many routine tasks using Microsoft VBA and Excel for my team and others; saved over ten hours of labor per month with an Excel macro to create and format weekly reports to management and project stakeholders● Lead daily meetings with project teams and key technology stakeholders to discuss governance requirements for projects and facilitate communication between teams from banking and technology● Completed Citizens Bank organized Agile training class through a partnership with Year Up! And applied the skills received to closely work with project teams on their timelines

Providence, Rhode Island

● Accelerated one-year selective development program that includes college-level courses, professional training, and a six-month internship● Accrued 200+ hours of hands-on training in IT to prepare for a Tier 1 technician or help desk role● Earned the equivalent of 31 college credits towards Associate Degree in courses such as Business Writing I, Business Writing II, Introduction to Customer Service, Communications 150, Introduction to Computer Applications, Advanced Excel, Computer Hardware, Operating Systems

South Kingstown, Rhode Island

● Demonstrated excellent customer service skills by adeptly preparing customer food orders resulting in high customer satisfaction ● Assisted with inventory management as well as completed nightly cleaning and closing tasks allowing for effective next day business operations● Directly trained new colleagues on food preparation policies and procedures; improved on-boarding and training duration to only two days from four days