● Onsite IT support for vehicle manufacturing plant’s logistics partner● Perform routine server maintenance● Provide desktop support to site’s 50 users● Develop ad hoc reports by writing SQL queries in Microsoft Access● Provide 24 hour/365 day on-call support for manufacturing environment● Worked directly with vendor team to successfully implement RFID vehicle tracking system to more efficiently track inventory● Support site's network of Apple and Android devices

● Served as project manager for state agency IT procurement projects● Provided timely updates to project principals and agency management● Developed Letters of Configuration based off of General RFPs● Developed scoring criteria and evaluate vendor proposals● Presented project recommendations to ITS Board members for approval during monthly Board meetings

● Served as IT support for River Oaks and Woman’s Hospitals, Jackson area Care+ clinics, Health Management Associates regional offices, and Central Billing Office● Setup and managed users in Active Directory● Provided after hours on-call IT support for hospitals

● Served as company’s Lead Automation Analyst● Wrote automated testing scripts using Quick Test Professional 10.0 for use in company’s regression testing efforts● Evaluated potentially useful test automation tools for company’s load/stress testing needs● Automated regression test cases for both web and standalone .Net applications

● Wrote automated testing scripts using Quick Test Professional● Migrated all manual regression tests to QTP using requirements gathered from HP Quality Center’s requirements module● Assisted in training other team members in the use of QTP● Wrote QTP scripts to automate processes of off-the-shelf software such as Microsoft Excel and Adobe Acrobat● Used automation software to perform functional regression testing on both web-based and standalone financial software● Wrote scripts using VB Script to drive QTP testing● Documented and reported results of testing to verify functionality and accuracy of applications● Wrote and executed DB2 SQL queries using AQT● Worked within Quality Center’s Test Lab module to run manual tests

● Maintained and updated users using Active Directory● Diagnosed and corrected networking issues involving servers, user workstations, printers and other networked devices● Installed software for users as a domain administrator● Supported AutoCAD and CATIA drafting software for engineers● Configured Bindview application to pull reports from domain and file servers to assist in Sarbanes Oxley reporting

● Programmed, installed and troubleshot Micros POS hardware and software● Installed and Supported GEMPay payroll deduction software● Configured Windows 2000 and Windows 2000 Server PC's to function as application servers● Conducted training classes for all levels of employees in order to educate staff on the use of our products and services● Provided telephone support for clients which included after-hours and on-call support

● Provided troubleshooting and technical support for inbound calls from corporate offices as well as retail locations regarding general PC issues, cash register problems, telecommunications equipment questions and all other I.T. related concerns● Worked within the ticket management system to resolve any outstanding trouble tickets ● Made outbound calls to end-users to verify that issues have been resolved● Worked with other areas of I.T. to ensure a swift resolution to end-user issues