• Directed and optimized IT systems, managed relationships with third-party vendors, and streamlined internal operations to boost efficiency and reliability.• Trained new team members on IT systems and company procedures, ensuring they quickly became effective and confident in their roles.• Coordinated and scheduled technical resources for organizational projects, ensuring timely and successful completion

• Hands-on experience with hardware, software, networking, and security, allowing me to effectively manage and troubleshoot various IT systems.• Proficient in quickly diagnosing and fixing issues with mobile and desktop devices, ensuring they run smoothly.• Experienced in installing and setting up operating systems like Windows, Linux, and Mac OS, tailored to user needs.• Familiar with cloud computing and virtualization, using these tools to improve system efficiency and… Show more • Hands-on experience with hardware, software, networking, and security, allowing me to effectively manage and troubleshoot various IT systems.• Proficient in quickly diagnosing and fixing issues with mobile and desktop devices, ensuring they run smoothly.• Experienced in installing and setting up operating systems like Windows, Linux, and Mac OS, tailored to user needs.• Familiar with cloud computing and virtualization, using these tools to improve system efficiency and scalability.• Analyzed Excel files with Java, Apache POI, and JavaFX, which highlighted key patterns and made data easier to understand for better decision-making.• Refined SQL tables to better organize and access data, simplifying data management and speeding up reporting.• Used Pandas and NumPy to study NYC traffic accident data, finding trends that helped suggest ways to improve traffic safety.• Created a word-counting string class, built sorting algorithms, and designed a basic roulette game in C++, demonstrating hands-on programming skills and problem-solving. Show less