Information Technology Support Engineer
Current- Diagnosed and repaired faulty printers promptly and assisted other clients with IT-related concerns.- Installed printer drivers and software.- Set up new printer user's account and profile and handled password-related issues.- Team leads lead to zones covered by my assigned zones for technical support and management.- Sent emails on detailed onsite and offsite multifunctional printer status reports.- Procured, supplied, and installed quality toner cartridges and other… Show more - Diagnosed and repaired faulty printers promptly and assisted other clients with IT-related concerns.- Installed printer drivers and software.- Set up new printer user's account and profile and handled password-related issues.- Team leads lead to zones covered by my assigned zones for technical support and management.- Sent emails on detailed onsite and offsite multifunctional printer status reports.- Procured, supplied, and installed quality toner cartridges and other printer spare parts for various organizations.- Collaborated with other IT support personnel to remotely spool printer job counts and MFP status.- Performed system and firmware upgrades and maintenance.- Took staff through training on modern multifunctional photocopiers and advised customers on the best type of printer for their business and organizational needs. Show less