Benjamin Afunsho Email & Phone Number

Coached and mentored over 50 support specialists to be the best in supporting customers.Ran daily unblock-me sessions to help new and existing support specialists resolve customer issuesCross-trained and provided backup support for organizational leadership.Led 3 new projects and analyzed data to identify opportunities for support specialists'.

Main point of contact for information, work prioritization and implementing new workflows and changesGathering business requirements and documenting proposals for system design and improvementsMaintaining, enhancing and creating workflows, functions and configurations within Zendesk environment according to best practicesProactively gathering feedback.

Key Responsibilities:Proper documentation of the investigation and conclusions to enable easyunderstanding of the problem and it's resolution.Accurate identification of the root cause.Proper testing by the agent to ensure that the solution/fix suggested has thedesired outcome.Ensure customer communication is top notch and seamless, addressing allissues.

Use voice and written communication to ask insightful questions that get tothe root cause of the customers problem.Provide 24x7 online global support as part of a daily shift team.Take ownership of support incidents and use all available resources andknowledge to resolve them.Diagnose, troubleshoot, and develop new solutions that solve the rootcause of.

Nigeria

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face, over the phone, or using their system remotely through the use of Teamviewer to help set up systems or resolve issues with ERP, hardware, software.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face, over the phone, or using their system remotely through the use of Teamviewer to help set up systems or resolve issues with ERP, hardware, software.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports

Nigeria

• On Air Casting of News Bulletin, Anchoring of Programmes and researching news worthy items
• Editing of sound tracks, recording and reports.
• Reporting of News, Interviewing Local and Foreign Dignitaries
• Co-anchoring sport programmes

London, United Kingdom

• Management of the staffing function to ensure that the appropriate quantity and best possible quality of staff are booked for work at the location.
• Management of the variable payroll to achieve financial targets set while meeting the operational needs of the location.
• Ensuring staffing policies and procedures are adhered through the use of the Core Signature Guidelines.
• Controlling the staffing function to ensure a smooth operation, ensure all staff arrive at set times and controlling the staff arrival to the O2.
• Providing venue based recruitment and HR services.

Bachelor Of Science (Bsc), Computer Science

Full Stack Web Development Certification, Computer Software Engineering