5 stars independant hotel - Affiliated to SLH Small Luxury Hotels of the World- Réception : accueil, départ, vérification quotidienne des factures, encaissement clients - Relationnel : Prise des plaintes clients, et suivi des dossiers avec tous les services.

5 stars Resort - Affiliated to LHW Leading Hotels of the WorldParticipation to the David Campbell trophy for Terre Blanche : 4th place at the national level- Reception: Welcomed guests, managed check-outs, performed daily invoice verification, processed payments, handled reservations, assigned suites, and optimized occupancy planning.- Guest Relations: Addressed guest complaints, followed up with all departments, and drafted and posted responses to guest reviews.-… Show more 5 stars Resort - Affiliated to LHW Leading Hotels of the WorldParticipation to the David Campbell trophy for Terre Blanche : 4th place at the national level- Reception: Welcomed guests, managed check-outs, performed daily invoice verification, processed payments, handled reservations, assigned suites, and optimized occupancy planning.- Guest Relations: Addressed guest complaints, followed up with all departments, and drafted and posted responses to guest reviews.- Night Shifts: Adapted quickly to the role and trained both a night receptionisy and a rotating shift receptionist. Show less

5 stars Resort - Affiliated to LHW Leading Hotels of the World- Reception: Welcomed guests, managed check-outs, performed daily invoice verification, processed payments, handled reservations, assigned suites, and optimized occupancy planning.

4 stars independant hotel -Reception: Handled reservations (hotel and restaurant), welcomed guests, managed billing, and optimized occupancy.- Administrative: Followed up with debtors, managed the cash float, conducted inventories for reception/shop/breakfast, created the company’s Indeed page, and liaised with job applicants.- Commercial: Managed group bookings (meals, seminars, weddings, special events) from start to finish.

4 stars business hotel- Handled reservations and guest check-ins / check-outs- Managed the cash register, including processing transactions and ensuring accuracy and compliance with procedures.-Created and managed group resumes.

4 stars independant hotel- Reception: Handled reservations (hotel and restaurant), welcomed guests, managed billing, and optimized occupancy.- Administrative: Followed up with debtors, managed the cash float, conducted inventories for reception/shop/breakfast, created the company’s Indeed page, and liaised with job applicants.- Commercial: Managed group bookings (meals, seminars, weddings, special events) from start to finish.

Palace hotel- Monitoring and analysis of food price trends, implementation of price lists for the benefit of head chefs.- Assistance in forecasting revenue for the sommelier department, analysis of menu item ratios to optimize restaurant sales.- Creation of video tutorials for stock management training for future employees.- Updating the training manual.

4 stars hotel- Assistant Manager during the acquisition of the hotel by the Les Sources de Caudalie group, overseeing the transitional period before closure for renovations.- Worked within a small team, requiring versatility and increased responsibilities.- Implemented computerized stock control systems.- Monitored stock levels and sales analysis, handled orders, received and inspected deliveries, entered invoices, and conducted analyses and inventories.-… Show more 4 stars hotel- Assistant Manager during the acquisition of the hotel by the Les Sources de Caudalie group, overseeing the transitional period before closure for renovations.- Worked within a small team, requiring versatility and increased responsibilities.- Implemented computerized stock control systems.- Monitored stock levels and sales analysis, handled orders, received and inspected deliveries, entered invoices, and conducted analyses and inventories.- Organized evening service, selected and marketed wines.- Coordinated banquets and various events.- Provided support to the reception and housekeeping team, monitored guest satisfaction, and handled complaints. Show less

Mountain Resort- Monitored food allowances, managed budget allocations, and controlled stock levels.-Scheduled housekeeping shifts, managed housekeeping teams, and conducted quality control inspections of guest rooms.-Front Office: Oversaw guest interactions, handled complaints, and performed daily cash audits.

Discovery internship in the event sector

Sales and creation of bespoke tours and short stays for a demanding clientele.